Error Messages During the Version 11 to Version 12 Conversion
Last reviewed: 09/06/2006
Article ID: R11016
The information in this article applies to:
SUMMARY
This article includes a list of all of the possible error messages that may occur when
running the STCONV12.EXE conversion program. The STCONV12.EXE program is used to convert
Version 11 systems (Tabs3, PracticeMaster, GLS, APS, TAS, System Configuration) to Version
12 systems.
These error messages may appear during the conversion process. Some of the messages
will cause the conversion process to abort and must be resolved before you can
successfully run the conversion program. Following each error message is an explanation of
the error message and information regarding how to resolve the error. Information placed
inside the following characters "<" and ">" represents
text that will vary. Call the
Technical Support Department at (402) 423-1440 if additional assistance is needed.
MESSAGES
- "A backup of data to be converted has been found. Do you want to restore
it?"
- Every time the Version 12 conversion is run, you are asked if you want to make a backup
of the Version 11 data. If you answered Yes, a backup of all Version 11
programs is made.
This backup is named STCONV12.ARQ and is created in a subdirectory named BACKUP under the
directory where your V12 program files were installed. If the conversion is run a
subsequent time and the STCONV12.ARQ file is present, this message appears. If you
choose to restore this backup, all converted data will be overwritten with
the data that is in the backup.
- "<xxxxxx> has already been converted to Version 12."
- Each program that is being converted will show the following message on the
opening window of the Conversion program:
-
<xxxxxx> files will be converted to Version 12
- If a program that you expect to be converted shows the following message
on the opening window of the Conversion program instead, contact our Technical Support Department.
-
<xxxxxx> has already been converted to Version 12.
- Note: If you are receiving this message for the GLS Program, click here
to read this topic in the GLS section of the article.
- "<xxxxxx> is not installed."
- Any program not purchased by your firm should be dimmed and should show that it is not
installed. If you believe you do have data or a software sublicense for a program showing this message, contact our Technical
Support Department.
- "<xxxxxx> will not be converted. Version 12 is not installed."
- This message indicates the conversion program has found data for a program, but does not find the
corresponding Version 12 program files. Reinstall the software from the Version 12 CD and make sure all systems are
installed. If you still receive this message, contact our Technical Support Department.
- "<xxxxxx> will not be converted. Other conversions must be done."
- This message indicates that the data in the directory is for a version of the software older than Version 11.
If you are converting from a version other than 11, follow the instructions you received for your version. If
you are converting from Version 11, contact our Technical Support Department.
- Note: If this message is shown for the PracticeMaster software, click here
to read this topic in the PracticeMaster section of the article.
- Note: If this message is shown for the System Configuration software, click here
to read this topic in the System Configuration section of the article.
- "<xxxxxx> data is for a version later than Version 12."
"System Configuration data is for a version other than Version 11 or 12."
- When checking for the version of this program's data, the conversion program was unable to read the version ID.
If you are converting from Version 11, restore your full backup and run Data File Integrity Checks in all
software. If you still receive this message, contact our Technical Support Department.
- "<xxxxxx> files will be converted to Version 12."
- This is the message that should be shown for every system that you are converting from Version 11 to Version 12.
- "<xxxxxx> data not found, will not be converted."
- This message indicates the conversion program sees version 12 program files for this program but it does not
find Version 11 data to convert. If you expect to be converting data for this program, restore your full backup and run Data
File Integrity Checks in all programs. If you still receive this message, contact our Technical Support
Department.
- "User <xxxxxx> is currently using a Tabs3 or PracticeMaster program. All users must
exit or be reset."
- The User ID(s) listed are currently logged into the Version 11 software. Have
these User ID(s) exit the software. If no users are currently logged into the software,
reset their User ID(s). (Note: Do not reset users if they are logged into
the software.)
If these users were accessing the software when the backup was made, the backup may be
invalid and should be redone.
- "There is no data that requires conversion."
- No Version 11 program is available for conversion. If you go back to the first screen of
the conversion program, you will note that all systems will say, "<.....> will
not be converted" or "<.....> has already been converted".
Access all Version 11 systems to verify the location of the programs and data. Make sure
that you installed the Version 12 software to the correct program directory. If this
message continues to appear, contact our Technical Support Department.
- "Would you like to back up your data before converting?"
- This message is always displayed. If you answer "Yes", the program will
create a backup file named STCONV12.ARQ in a subdirectory named BACKUP under the directory
where your Version 12 program files were installed. This backup will contain a
backup of your Version 11 data. If you answer "No", this file will not be
created. We recommend you answer "Yes" to this question. However,
this backup should not be your ONLY backup. Do not proceed further if you do not
have a backup of your data and program files for your Version 11 programs.
- "Failed to open CVREORG.LOG <###>"
- The conversion program cannot open or create the CVREORG.LOG file needed. Make sure the user
running the conversion has full network access rights to the directory. Please contact our Technical
Support Department for information on the error number listed in the message.
- "Data conversion completed with <###> message(s)."
- The Version 12 data conversion completed with at least one message written to the
STCONV12.LOG file. Open the STCONV12.LOG file with a text editor to read the
messages.
-
- There is also a PMCONV12.LOG file created during the conversion
of PracticeMaster. The STCONV12.LOG file will alert you if reviewing this file is necessary.
If errors occurred during the conversion, the PMCONV12.LOG file will
contain the error messages. Otherwise, the PMCONV12.LOG file simply contains detailed information on what was converted
in the PracticeMaster file system and is not necessary to review.
Note: For more information regarding messages in the STCONV12.LOG file, refer to KB Article R10999, "STCONV12.LOG Information".
- "Could not find a valid System Configuration user file."
- The System Configuration user file is missing from the program directory; restore from a backup or contact our
Technical Support Department.
- "System Configuration will not be converted. Other conversion must be done."
- The System Configuration user file in the specified data path does not have a
Version 11 signature. This would indicate that the user data is a version older than Version 11
or the user file is corrupt.
- If you are converting from a Tabs3 or PracticeMaster version that is earlier than Version 11,
you need to follow the conversion instructions provided to you to convert up to Version 11 first.
- If you are converting from Version 11, make sure that you installed the Version 12 programs into
the correct directory. If you are not sure which directory is the correct directory, call our Technical Support Department.
- If you are converting from Version 11 and you did not run the Data File Integrity Check Program in all
the
software packages prior to installing the Version 12 software, you need to restore the FULL backup that was made prior
to converting and follow the conversion instructions provided to you.
- If your Version 11 Data File Integrity Check(s) had no errors, and you are
sure that the Version 12 programs were installed into the correct directory, perform the following steps.
- From a command prompt, change to your Tabs3 or PracticeMaster program directory.
- Type the following command and press Enter: REN STIUSER.DAT STIUSER.OLD
- Type EXIT and press Enter.
- Start the Version 12 conversion again. If you are still receiving the message that System Configuration will
not be converted, call our Technical Support Department.
- After the conversion is completed, start the System Configuration program. From the menu, select File |
Open | Users. Verify that your User IDs are present. If your User IDs are present, continue
with the conversion instructions. If your User IDs are not present, contact our Technical Support Department.
Note: The user data files were renamed in Version 10 (i.e., from STIUSER.DAT to STUSER.DAT and STUSER.IDX), so
it is possible for Version 11 and Version 9 user data files to be present at the same time in the same directory. This
situation has been reported in instances where a firm performed their Version 9 to Version 10 conversion in a different
directory and then copied the files from the converted directory back to the original directory. If Version 9 had been converted
to Version 10 in the original directory, the old Version 9 user data files would have been deleted after they were
converted.
- "PracticeMaster will not be converted. Other conversions must be done."
- The PracticeMaster configuration file in the specified data path does not have a
Version 11 signature. This would indicate that the PM data is a version older than Version 11
or the configuration file is corrupted.
- If you are converting from a PracticeMaster or Case Master version that is earlier than Version 11,
you need to follow the conversion instructions provided to you to convert up to Version 11 first.
- If you are converting from Version 11, make sure that you installed the Version 12 programs into the
correct directory. If you are not sure which directory is the correct directory, call our Technical Support Department.
- If you are converting from Version 11 and you did not run a Data File Integrity Check Program in PracticeMaster
prior to installing the Version 12 software, you need to restore the FULL backup that was made prior to converting
and follow the conversion instructions provided to you.
- If your Version 11 PracticeMaster Data File Integrity Check had no errors, and you are sure that the Version 12
programs were installed into the correct directory, perform the following steps.
- From a Command prompt, change to your PracticeMaster program directory.
- Type the following command and press Enter: REN CM3LST.DAT CM3LST.OLD
- Type the following command and press Enter: REN CMCONFIG.DAT CMCONFIG.OLD
- Type EXIT and press Enter.
- Start the Version 12 conversion again. If you are still receiving the message that PracticeMaster will
not be converted, call our Technical Support Department.
- After the conversion is completed, start the PracticeMaster program. Verify that your data is present. If your data
is present, continue with the conversion instructions. If your data is not present, contact our Technical
Support Department.
Note: When converting from Case Master Version 2.x to Version 10, several files were renamed.
Therefore, it is possible for PracticeMaster Version 12 and Case Master Version 2.x data files to be present at the same time
in the same directory, since the names are not the same. This situation has been reported in instances where a firm
performed their Version 2.x to Version 10 conversion in a different directory and then copied the files from the
converted directory back to the original directory. If Version 2.x had been converted to Version 10 in the original
directory, the old Version 2.x data files would have been deleted after they were converted.
- "GLS has already been converted to Version 12."
- The GLS data has already been converted to a Version 12 format. If GLS has already been
successfully converted, you can ignore this message. If you are receiving this message
after restoring from the backup file created by the Conversion program, contact our
Technical Support Department.
- "GLS data for GLS client <###> has already been converted."
- This message may appear during the conversion. The GLS data for this client number has already been
converted to a Version 12 format. If more than one client is pointing to the same data path, or you have already
converted some GLS clients' data, this message is to be expected. If you are expecting all GLS clients to
be converted, you should restore your full backup and verify that the paths of all GLS Clients are valid
by printing a GLS Client List (from the GLS menu, select Reports | GLS Client List).
- "No GLS data exists for GLS client <###>."
- The conversion program could not find the G5LOG.DAT file in the GLS client's data path.
If this client should have been converted to Version 12, call our
Technical Support Department. If this GLS client is an old client for which you do not
need to access information, you can ignore this message.
- "Could not find G5CONFIG.DAT. Conversion will proceed."
- The conversion program found that the program(s) being converted were set to integrate
with the Tabs3 General Ledger Software, but the configuration file for GLS was not present. If
you are no longer integrating the software with GLS, you can ignore this message. If you are
integrating with GLS, this indicates that GLS is not going to be converted and that the GLS
accounts specified on the integration screens of the other software may not be converted correctly.
If this is the case, you should restore your full backup and run Data File Integrity Checks in
all software, including GLS. If you still receive the message, call our Technical Support Department.
- "GLS Log file for Client <##> in path: <path> has a signature of:
<xxxxxx> instead of GLDATA11. Conversion will proceed."
- The G5LOG.DAT file in the specified data path has something other than a GLDATA11
signature. This indicates that the GLS data is a version older than Version 11
or the G5LOG.DAT file is corrupt. If you are converting from a GLS Version that is earlier
than Version 11, you need to follow the conversion instructions provided to you to convert
up to Version 11 first. If you are converting from Version 11, you need to restore
the FULL backup that was made before installing Version 12 and follow the conversion instructions
provided to you, including running a Data File Integrity Check in GLS for ALL GLS clients.
Note: Even if there are GLS Clients that you no longer use, they must be configured with a valid
data path or deleted; otherwise, the conversion program will abort due to the invalid path.
- "GLS data for GLS client <###> is not version 11 data. Version ID <xxxxx>
- Conversion will not start."
- The G5LOG.DAT file in the specified data path has something other than a GLDATA11
signature. This indicates that the GLS data is a version older than Version 11
or the G5LOG.DAT file is corrupt. If you are converting from a GLS Version that is earlier
than Version 11, you need to follow the conversion instructions provided to you to convert
up to Version 11 first. If you are converting from Version 11, you need to restore
the FULL backup that was made before installing Version 12 and follow the conversion instructions
provided to you, including running a Data File Integrity Check in GLS for ALL GLS clients.
Note: Even if there are GLS Clients that you no longer use, they must be configured with a valid
data path or deleted; otherwise, the conversion program will abort due to the invalid path.
REFERENCES
- KB Article R10921 - STCONV12.LOG Information
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