1170 - Error Reading Last Write Time 
Last reviewed: 06/11/2010
Article ID: R10739
The information in this article applies to:
- PracticeMaster Version 16, 15, 14 & 12
- Tabs3 Version 16, 15, 14 & 12
SUMMARY
This error indicates a problem with synchronization between Tabs3 and PracticeMaster. The application attempted to determine the last modified date and time for a file, but was unable to do so. This error may not include the name of the file.
Specific Errors
1170-x-64
RESOLUTION
1170-x-64
- This error can result from a temporary loss of Network Connection.
- For troubleshooting information, see KB Article R11289,
"Troubleshooting Error Code 64: Network Name No Longer Available."
General Troubleshooting
Attempt to duplicate the problem. Environment-related issues such as network problems, hardware problems, operating system problems, etc.
can cause this error.
- If the problem continues to occur, reboot the affected workstation.
- Check network directory permissions. Each user must have all rights to the
files in the program directory. You can check rights on a Novell
network by typing "RIGHTS" at the network directory DOS
prompt. If using a Windows Server, check for permissions by doing the following at the server:
Server 2008, Server 2008 R2, Windows 7 & Vista Steps
- Open the Windows Explorer.
- Select the Tabs3 program directory and right-click it.
- Select Properties.
- Select the Sharing tab. Note: This tab is
only available when performing this procedure at the server.
- Click the Advanced Sharing button. View screenshot.
- If you receive a UAC prompt, click the Continue button.
- Select Share this folder.
- Click the Permissions button. View screenshot.
- The Permissions for Full Control should be set to
Allow for all users who have access to the software. View screenshot.
Note: In some instances, the Properties window may also contain a
Security tab. If this is the case with your system, you will also
need to perform the
following steps:
- Select the Security tab.
- The Permissions for Full Control should be set to
Allow for all users who have access to the software. View screenshot.
2000 Pro, 2000 Server, 2003 Server & XP Pro Steps
- Open the Windows Explorer.
- Select the Tabs3 program directory and right-click it.
- Select Properties.
- Select the Sharing tab. Note: This tab is
only available when performing this procedure at the server.
- Click the Permissions button. View screenshot.
- The Permissions for Full Control should be set to
Allow for all users who have access to the software. View screenshot.
Note: In some instances, the Properties window may also contain a
Security tab. If this is the case with your system, you will also
need to perform the
following steps:
- Select the Security tab.
- The Permissions for Full Control should be set to
Allow for all users who have access to the software. View screenshot.
XP Home, XP Pro (using Simple File Sharing) Steps
- Open the Windows Explorer.
- Select the Tabs3 program directory and right-click it.
- Select Properties.
- Select the Sharing tab. Note: This tab is
only available when performing this procedure at the server.
- The Share this folder on the network and the Allow network users to
change my files check boxes should be checked. View screenshot.
Windows XP & Windows 2003 Server Note: When a directory is shared in Windows XP or Windows 2003 Server, the default Share Permissions for other users is set to Read Only.
The behavior is different from earlier versions of Windows where the default Share
Permissions for other users is set to Full Control.
Note: If a firm is using NTFS, this may be limiting the
rights that the user(s) has to the directory. A good way to test this is to open a
Command Prompt and change to the Tabs3 program directory and perform the following:
1) create a file; 2) rename the same file; and 3) delete the same file. If a user is able to
do these three steps, then the user has sufficient NTFS rights to that particular directory.
Note: Additional information regarding sharing files and folder
over a network can be found in Microsoft's Knowledge Base at www.support.Microsoft.com.
Article 324267
deals with a Windows Server 2003 domain environment and Article
301198 deals with
a Windows 2000 environment.
- Check the file attributes. If the file has a "Read Only" attribute, change it
to a "Read Write" attribute by performing the following steps.
- Open the Windows Explorer.
- Select the Tabs3 program directory.
- Right-click the file that is listed in the error message.
- Select Properties.
Clear the Read Only check box under Attributes.
This error can be caused by some virus checking software. Make sure the Tabs3 program directory
is excluded from continuous virus scanning. You may want to temporarily disable antivirus software to determine
if the problem is eliminated. KB Article R10760, "Antivirus Software Information",
provides additional information regarding issues with antivirus software.
- If the system is running on a network, determine if other workstations are having a problem.
- If the error is limited to an individual workstation, there may be a problem with the workstation receiving the error.
- If the error occurs on multiple workstations, copy the program directory to a local hard disk and run the program locally. Be sure to change any paths
as necessary (such as GLS Data Path specified in the Edit GLS Client
program). If the system runs fine on a local hard disk, this usually indicates that there is a problem with the network hardware or software.
- Refer to KB Article R10184,
"Network Troubleshooting Guide."
REFERENCES
- KB Article R10044 - How to Interpret Fatal Error Messages
- KB Article R10184 - Network Troubleshooting Guide
- KB Article R11289 - Troubleshooting Error Code 64: Network Name No Longer Available
THE INFORMATION PROVIDED IN THE SOFTWARE TECHNOLOGY, INC.
KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SOFTWARE
TECHNOLOGY, INC. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL SOFTWARE TECHNOLOGY, INC. OR ITS
SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN
IF SOFTWARE TECHNOLOGY, INC. OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE
FOREGOING LIMITATION MAY NOT APPLY.
© 1999-2012 Software Technology, Inc. All rights
reserved. Terms of Use
The maker of Tabs3 and PracticeMaster
Tabs3, PracticeMaster, and the “pinwheel” symbol (
) are registered trademarks of Software Technology, Inc.
e-Mail Suggestions for the Knowledge Base to: kb@Tabs3.com
Technical Support via e-mail is not available.
Knowledge Base: http://support.Tabs3.com
Web Site: http://www.Tabs3.com
){kind=link}
){kind=link}
){kind=link}
){kind=link}
){kind=link}
){kind=link}
){kind=link}
){kind=link}