1360 - Error Writing File  

Last reviewed: 07/26/2011
Article ID: R10214

The information in this article applies to:

• Tabs3 Billing Software Version 16, 15, 14 and 12
• PracticeMaster Version 16, 15, 14 and 12
• System Configuration Version 16, 15, 14 and 12
• Tabs3 Remote Entry Software Version 16, 15, 14 and 12
• Tabs3 Trust Accounting Software (TAS) Version 16, 15, 14 and 12
• Tabs3 General Ledger Software (GLS) Version 16, 15, 14 and 12
• Tabs3 Accounts Payable Software (APS) Version 16, 15, 14 and 12

SUMMARY

The program was not able to update a record in the specified file.  This could be due to an error returned by the Operating System or a data corruption problem.

Specific Errors

Note: The "x" in the following error message(s) acts as a numeric wildcard and can represent any number. Information about these numbers and the codes they represent can be found in KB Article R10044, "How to Interpret Fatal Error Messages."

1360-x-2-x
1360-x-3-x
1360-x-4-x
1360-x-147-x
1360-x-x-64

Error Not Listed

RESOLUTION

1360-x-2-x
1360-x-3-x
1360-x-4-x
1360-x-147-x (general index problems)

• Run the Data File Integrity Check (DFIC) program and resolve any errors that are reported. If the problem is in Tabs3, also run the Archive Data Integrity Check and resolve any errors that are reported. It is likely that these integrity check programs will abort with a 1400-x-160-x error. This indicates that the index file(s) are corrupt. 
• Make a temporary backup and run the Reindex Files program for the specified file in the error message. The Reindex Files program deletes the existing index files for the selected data files and recreates them. The ability to recreate the index files allows for the possibility of salvaging data if the index files become corrupted due to hardware failure.
• Run the Data File Integrity Check and/or Archive File Integrity Check after reindexing to verify there are no errors.
• Reindexing the file may resolve the immediate problem but does not address why the error was received in the first place. In a network environment, make sure that the file server is updated to the LATEST patch level, all client redirectors have been updated and the appropriate registry changes (i.e., opportunistic locking) have been made. See KB Article R10200, "Redirector Problems and Other Network Problems".
• Note specifically for 1360-x-2-x errors:  If running Tabs3 and PracticeMaster Platinum Version software, update to the most current release of the STI Server software.
• Note specifically for 1360-x-4-x errors:  This error will more than likely not be written to the STERROR.LOG file that exists in the Tabs3 Program Directory.  Therefore, it is very important all the information for this error is either written down or a screen shot is saved so the information can be presented to our Technical Support Department if necessary.

1360-x-x-64

• This error can result from a temporary loss of Network Connection.

• See KB Article R11289, "Troubleshooting Error Code 64: Network Name No Longer Available"

• See also: General Troubleshooting

• See KB Article R10184, "Network Troubleshooting Guide"

General Troubleshooting

• This error could be caused by corrupted data or by hardware problems.  Run the Data File Integrity Check (DFIC) program and resolve any errors that are reported. If the problem is in Tabs3, also run the Archive Data Integrity Check and resolve any errors that are reported.
• If the specific file is CMSYSTEM\CMXREF, you must select the Related Party file (CMSYSTEM\CMRELATE) with the Compact Selected Files option marked. For more information about this procedure, see KB Article R11286, "Rebuilding the PracticeMaster Cross Reference File".
• If the third segment of the error code is a 37, a hardware or network error of some type is indicated.  Look at the fourth segment for the Operating System error code.  If you are on a network, refer to KB Article R10184, "Network Troubleshooting Guide".  Also, if you are on a Windows network, determine whether disk space quotas are enabled. For more information, please see KB Article R10957, "How Disk Space Quotas Affect Tabs3 and PracticeMaster Software".

References

• KB Article R10200 - Redirector Problems and Other Network Problems
• KB Article R10044 - How to Interpret Fatal Error Messages
• KB Article R10307 - Operating System Error Codes
• KB Article R10184 - Network Troubleshooting Guide
• KB Article R10957 - How Disk Space Quotas Affect Tabs3 and PracticeMaster Software

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