1320 - Error Creating File  

Last reviewed: 09/12/2011
Article ID: R10212

The information in this article applies to:

• Tabs3 Billing Software Version 16, 15, 14 and 12
• PracticeMaster Version 16, 15, 14 and 12
• System Configuration Version 16, 15, 14 and 12
• Tabs3 Remote Entry Software Version 16, 15, 14 and 12
• Tabs3 Trust Accounting Software (TAS) Version 16, 15, 14 and 12
• Tabs3 General Ledger Software (GLS) Version 16, 15, 14 and 12
• Tabs3 Accounts Payable Software (APS) Version 16, 15, 14 and 12

SUMMARY

An error 1320 results when the software attempts to create a file but the operating system could not complete the request.

Specific Errors

Note: The "x" in the following error message(s) acts as a numeric wildcard and can represent any number. Information about these numbers and the codes they represent can be found in KB Article R10044, "How to Interpret Fatal Error Messages."

1320-x-17-0
1320-x-17-2
1320-x-17-3
1320-x-17-4
1320-x-17-5
1320-x-17-21
1320-x-17-161
1320-x-19-0
1320-x-37-0
1320-x-37-33
1320-x-37-112
1320-x-x-64
Error Not Listed

RESOLUTION FOR SPECIFIC ERRORS

1320-x-17-0 (could not create data file)

If using the Platinum version of Tabs3, this error will occur if Tabs3 attempts to write data to a directory other than the directory where the Tabs3 data files reside. This error is known to occur under the following circumstances.

• If creating Tabs3 Remote Validation Files, try specifying a Validation File Path that is a subdirectory of the program directory; it needs to be entered using the format of "Directory\." The full path cannot be used, only the directory name. Once the validation files have been created, you can manually transfer the files to the desired location.

• If Checking Out PracticeMaster Briefcase Data, the checkout path must be a subdirectory of the program directory; it needs to be entered using the format of "Directory\." The full path cannot be used, only the directory name.

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1320-x-17-2 (could not create data file - cannot find file)
1320-x-17-3 (could not create data file - cannot find path)
1320-x-17-21 (could not create date file - device not ready)
1320-x-17-161  (could not create data file - invalid path)

• Check the disk drive letter and/or path.

• Check if the path consists only of a drive letter followed by a colon. This will cause problems because the data will be looked for on that drive, but in the directory that was accessed last by the operating system. This will result in the program not being able to find the data because it is looking on the correct drive but not in the correct directory. To avoid these problems, enter the full path where the archive data files reside or leave the Archive Path field blank.

• Check for search paths or appended directories. Do not put Tabs3 and PracticeMaster programs in a directory that is in your path or mapped to a Search Drive. Doing so will inhibit file locking and could result in corrupted data files. If using a Novell network, you can check the search drives by typing "MAP" at the Command prompt.

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1320-x-19-0 (tried to create existing data file)

• Disable offline files. Step-by-step procedures for disabling offline files can be found in KB Article R11450, "Offline Files Not Supported in Tabs3 and PracticeMaster Software".
• This error can be caused when trying to print to the PaperPort Image Printer provided with the Nuance PaperPort software. This particular printer driver actually changes the current working directory after we send the print job. This issue has been reported to Nuance. As a work-around, you can print the file using a different printer.

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1320-x-17-4  (too many open files)

• Tabs3 is designed to automatically compensate for this error but it is still possible in certain conditions.

• If you are using an old network redirector such as Novell's NETX, you may need to configure the redirector to increase the number of open file handles.

• Check the amount of hard disk space available.

• This error will more than likely not be written to the STERROR.LOG file that exists in the Tabs3 Program Directory. Therefore it is very important all the information for this error is either written down or a screen shot is saved so the information can be presented to our Technical Support Department if necessary.

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1320-x-17-5  (access denied)

• Check network directory permissions. Each user must have all rights to the files in the program directory. You can check rights on a Novell network by typing "RIGHTS" at the network directory DOS prompt. If using a Windows Server, check for permissions by doing the following at the server:

Windows XP & Windows 2003 Server Note:  When a directory is shared in Windows XP or Windows 2003 Server, the default Share Permissions for other users is set to Read Only. The behavior is different from earlier versions of Windows where the default Share Permissions for other users is set to Full Control.

Note:  If a firm is using NTFS, this may be limiting the rights that the user(s) has to the directory. A good way to test this is to open a Command Prompt and change to the Tabs3 program directory and perform the following: 1) create a file; 2) rename the same file; and 3) delete the same file. If a user is able to do these three steps, then the user has sufficient NTFS rights to that particular directory.

Note:  Additional information regarding sharing files and folder over a network can be found in Microsoft's Knowledge Base at www.support.Microsoft.com. Article 324267 deals with a Windows Server 2003 domain environment and Article 301198 deals with a Windows 2000 environment.

• Check the file attributes. If the file has a "Read Only" attribute, change it to a "Read Write" attribute by performing the following steps.
1. Open the Windows Explorer.
2. Select the Tabs3 program directory.
3. Right-click the file that is listed in the error message.
4. Select Properties.

5. Clear the Read Only check box under Attributes.

• This error can be caused by some virus checking software. Make sure the Tabs3 program directory is excluded from continuous virus scanning. You may want to temporarily disable antivirus software to determine if the problem is eliminated. KB Article R10760, "Antivirus Software Information", provides additional information regarding issues with antivirus software.

• Check the disk drive letter and/or path.

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1320-x-37-33  (lock violation)

• If the Novell Client 32 Redirector is being used, it needs to be the latest version and latest Service Pack available for the version being used. We have had reports of certain versions of Client 32 being responsible for these errors. STI Article R10200, "Redirector Problems and Other Network Problems", includes detailed information regarding the Novell Client 32 Redirector.

• Check for an anti-virus program on the workstation and servers. Sometimes an anti-virus program causes interference with the operation of other programs. This includes potentially interfering with STI applications' ability to obtain file locks. Try disabling the virus scanner, or at least exclude the STI program directory from being scanned, and see if the error persists. STI Article R10760, "Antivirus Software Information", provides additional information regarding issues with antivirus software.

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1320-x-37-0
1320-x-37-112 (not enough disk space)

• Check the amount of disk space. This error can occur if you are creating validation files in Tabs3 for Tabs3 Remote to a floppy disk and the amount of disk space required is very close to the amount of available disk space. Even though the software reports that there is enough disk space on the floppy disk for the validation files you are creating, the program also attempts to create and delete temporary files to the disk. If you need to create the validation files on a floppy disk and the combined size of the files exceeds or is close to the amount of disk space available on the floppy disk, you can do one of two things. Try creating the files individually on separate disks. Or, create the files on the hard disk of the Tabs3 computer and then use a utility program that transfers files larger than one floppy disk, such as Microsoft Backup or PKWARE Inc.'s PKZIP, to transfer the file(s) to the floppy disks.
• If you are using a Windows network, determine whether disk space quotas are enabled. If you are limited to a fixed amount of disk space, this error will occur if the program attempts to create a file that causes you to exceed that limit. For more information, please see KB Article R10957, "How Disk Space Quotas Affect Tabs3 and PracticeMaster Software".

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1320-x-x-64

• This error can result from a temporary loss of Network Connection.

• See KB Article R11289, "Troubleshooting Error Code 64: Network Name No Longer Available"

• See also: General Troubleshooting

• See KB Article R10184, "Network Troubleshooting Guide"

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General Troubleshooting

• Check for unexpected open files.

    Causes
  
  This error may be a one-time only error or a recurring error. Troubleshooting steps vary depending on whether you simply want to get up and running as quickly as possible or you want to determine why these errors are occurring. Our recommendation is to always determine causes of errors whenever possible. Common causes of unexpected open files include but are not limited to:

  1. Someone may have reset user(s) in the Tabs3/PracticeMaster software (R10789).
  2. Other software may have files open, such as:
     • Antivirus software - Make sure the Tabs3 program directory is excluded from continuous virus scanning (R10760).
     • External backup software - Make sure backups are not being made while anybody is using the Tabs3/PracticeMaster software. Additional precautions are required for Client Server Version (CSV) software (R11213).
     • Disk shadowing software or other software.
  3. A workstation may have frozen up on the network.

  Detailed information regarding what causes these errors can be found in R10751, "Tech Tip:  Sharing Violation Errors".

    Troubleshooting Steps
  
  Any of the following steps may be used to troubleshoot this error:

  • Try the task again. If the open file was due to other software using the file, the file may no longer be open.

  • Check the Reset Log. Determine whether any users have been reset recently by checking the Reset Log file (View | Log Files | Reset Log).
    1. If reset user(s) are found, verify the user(s) that were reset are not still in the software.
       • If the user(s) that was reset is frozen, then end the program. Use the Task Manager if necessary.
       • Nobody should use the Tabs3/PracticeMaster software until the reset user has exited.
    2. After the reset user(s) have exited the software, have the reset user(s) either:
       • Log out of the network and log back in; or
       • Reboot and log back into the network.
    3. Try the task again. If the error no longer occurs, run a Data File Integrity Check to ensure there are no errors in the data.
    Note: Detailed information regarding the consequences of resetting users can be found in R10789, Resetting Users.

  • Check the Error Log. Determine whether any users have had any problems on the network or in Tabs3 by checking the Error Log file (View | Log Files | Error Log).
    1. For users who have recently had problems on the network, verify that those users are not still in the software.
       • If the user(s) that had problems is frozen, then end the program. Use the Task Manager if necessary.
       • Nobody should use the Tabs3/PracticeMaster software until those user(s) have exited.
    2. After those user(s) have exited the software, have the user(s) either:
       • Log out of the network and log back in; or
       • Reboot and log back into the network.
    3. Try the task again. If the error no longer occurs, run a Data File Integrity Check to ensure there are no errors in the data.

  • Check the file server for open files.
    • KB Article R10028 contains information on how to check for open files on Windows servers. KB Article R10181 contains information on how to check for open files on Novell NetWare.
      1. DO NOT close the open files using these utilities. Once you determine which files are open on which workstation, have those workstations either:
         • Log out of the network and log back in; or
         • Reboot and log back into the network.
      2. Try the task again. If the error no longer occurs, run a Data File Integrity Check to ensure there are no errors in the data.
    • Note: Be aware that the above techniques only find files that were opened on the server across the network. They do not find files that were opened by programs running locally on the file server (e.g., CSV components, antivirus software, etc.) You may need to use a utility that checks for locally opened files on the file server such as Process Explorer (see Microsoft KB How to Article 242131, Display a List of Processes That Have Files Open).

  • Restart STI Server and the Director. If using the Client Server Version (CSV), try restarting the STI Server and the Director.
    • After rebooting, try the task again. If the error no longer occurs, run a Data File Integrity Check to ensure there are no errors in the data.

  • Reboot all workstations. Keep in mind that simply rebooting the workstation does not close the file it opened on the file server; logging back into the network closes the open file.
    • If using Terminal Services, reboot the Terminal Server.
    • After rebooting, try the task again. If the error no longer occurs, run a Data File Integrity Check to ensure there are no errors in the data.

  • Reboot the file server. Although rebooting the file server will close any open files, it is typically not a practical troubleshooting step when other courses of action are available.
    • After rebooting, try the task again. If the error no longer occurs, run a Data File Integrity Check to ensure there are no errors in the data.

• Check permissions. Each user must have all rights to the files in the program directory. You can check rights on a Novell network by typing "RIGHTS" at the network directory DOS prompt. If using a Windows Server, check for permissions by doing the following at the server:

Windows XP & Windows 2003 Server Note:  When a directory is shared in Windows XP or Windows 2003 Server, the default Share Permissions for other users is set to Read Only. The behavior is different from earlier versions of Windows where the default Share Permissions for other users is set to Full Control.

Note:  If a firm is using NTFS, this may be limiting the rights that the user(s) has to the directory. A good way to test this is to open a Command Prompt and change to the Tabs3 program directory and perform the following: 1) create a file; 2) rename the same file; and 3) delete the same file. If a user is able to do these three steps, then the user has sufficient NTFS rights to that particular directory.

Note:  Additional information regarding sharing files and folder over a network can be found in Microsoft's Knowledge Base at www.support.Microsoft.com. Article 324267 deals with a Windows Server 2003 domain environment and Article 301198 deals with a Windows 2000 environment.

• Check the file attributes. If the file has a "Read Only" attribute, change it to a "Read Write" attribute by performing the following steps.
1. Open the Windows Explorer.
2. Select the Tabs3 program directory.
3. Right-click the file that is listed in the error message.
4. Select Properties.
5. Clear the Read Only check box under Attributes.

• Run the Data File Integrity Check (DFIC) and/or Archive File Integrity Check (AFIC) if possible. The DFIC and AFIC will report errors if the data has become corrupted. If errors are reported, correct them and then try to recreate the fatal error.

REFERENCES

• KB Article R10044 - How to Interpret Fatal Error Messages
• KB Article R10181 - How to Check for Open Files on Novell NetWare
• KB Article R10028 - How to Check for Open Files on Windows
• KB Article R10957 - How Disk Space Quotas Affect Tabs3 and PracticeMaster Software

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