How to Reinstall Tabs3 and PracticeMaster Version 15 Software

Last reviewed: 04/06/2010
Article ID: R11257

The information in this article applies to:

SUMMARY

Occasionally it may be necessary to reinstall the Tabs3 and/or PracticeMaster software programs. Typically, reinstallation is required in the event of hardware problems. This article lists the files that will be affected and includes the procedures for:

If you want to install Version 15 over Version 14 or an earlier version, please call our Technical Support Department for conversion instructions.

FILES AFFECTED DURING REINSTALLATION

The following files are affected during reinstallation of the software:

Reinstalling the software will not affect your data files, the STI.INI file, dictionary files, report definitions or Report Writer definitions. We recommend reinstalling all programs that your firm has installed.

INSTALLATION INSTRUCTIONS

Before Installing

Tabs3 Remote, Cost Recovery Interface Integration Note: If you are reinstalling Tabs3 due to an upgrade, software license transfer, firm name change, etc. (i.e., you have a new Tabs3 serial number), make sure you merge any remote data files, cost recovery system data files, and handheld integration files before reinstalling Tabs3. Otherwise, the previously entered information cannot be imported.

PracticeMaster Briefcase Note: If you are reinstalling PracticeMaster, make sure you check in any PracticeMaster Briefcase data before installing PracticeMaster. The installation program will not permit installation of program files unless all Briefcase data is checked in.

Tabs3 Palm Software Note: It is not necessary to reinstall the Tabs3 Palm Application onto the Palm handheld.

Note: You must have Administrator privileges when installing the software.

Client Server Version Note: If you are installing the Client Server Version software on a Windows server, the software must be installed from the server itself. If you are switching servers, KB Article R11227, Moving CSV Software from One Computer to Another, includes step-by-step procedures for installing the CSV software.

Terminal Services/Citrix Note: The SETUP.EXE file will only need to be run once by a Terminal Services computer, no matter how many users log onto the workstation remotely. Details on this process for Terminal Services/Citrix workstations can be found in KB Article R11284, Using Tabs3 and PracticeMaster Software on Terminal Services or Citrix, as well as in the installation instructions provided on the software CD.

Reinstalling the Software

To install the software on your hard disk using a serialized CD:

  1. Make sure all Tabs3 & PracticeMaster programs are closed.
  2. Insert the CD into your CD drive.
  3. A CD Browser program will automatically start.
    (Note: If the CD Autorun feature is disabled, click the Start button, and then click Run... Click the Browse button and navigate to the CD drive. Double-click the LAUNCH.EXE file. Click OK).
  4. Follow the on-screen instructions to install the selected software.
    (Note: We recommend reinstalling all of the Version 15 programs that your firm currently has installed.)

If you have any questions, please call our Technical Support Department at (402) 419-2210.

Alternative Reinstallation Methods

Web Update

Once the software has been installed, maintenance users can download updated software from our Web site. However, not all files are included in the Web update, such as multimedia tutorials, slideshow demos, trial software, certain DLL files, and more. Therefore, if the reason you want to reinstall is related to reinstalling program files, reinstalling from the Web update will most likely meet your needs. Details can be found in R10154, How to Download Files from Software Technology, Inc.'s Download Pages.

Update CD

Update CDs are shipped to maintenance users when a major update is released. These CDs are used to update an existing installation from a previous version. You can use an Update CD to reinstall the software for an existing installation. However, if you want to use an Update CD to reinstall to a new location, you will need a Reinstallation File, which is created in the process of updating to Version 15.1 and can also be created using the Create Reinstallation File option on the Update CD. The Reinstallation File allows the Update CD to perform a full installation. Once the update is completed, the Update CD and Reinstallation File should be stored in a safe place. The steps needed to reinstall the software with the Reinstallation File are as follows:

  1. Insert the "Version 15 Update" CD into your CD drive.
  2. From the main menu, select Click here to see additional resources available on this CD.
  3. Next, select Reinstall Software.
  4. Click Reinstall Software with Reinstallation File.
  5. Navigate through the installation program until you get to the window titled "Choose Reinstallation File Location".
  6. Enter the path that contains the reinstallation file(s). (APPRECOV.DAT and/or REMRECOV.DAT)
  7. Continue with the rest of the installation.
  8. Download and install the most recent update to the software. This can be accessed by clicking Help | Internet Resources | Software Update from within the software.

Note: The default location for the reinstallation folder is C:\V15Reinstall.

REFERENCES

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