DFIC Error 4 - Inactivity Warning

Last reviewed: 12/29/2011
Article ID: R11250

The information in this article applies to:

• Tabs3 Billing Software Version 16 & 15
• Tabs3 Trust Accounting Software Version 16 & 15.3

SUMMARY

This error is a warning indicating that there has been no activity (i.e., test account, authorize, credit, or void) on a merchant account for more than 60 days. PayFuse normally deactivates merchant accounts if there is no activity within 90 days. This warning is provided as a courtesy to let you know that your PayFuse account may soon be deactivated.

Note: The Tabs3 Credit Card Authorization Module allows you to process credit card payments from your clients using Tabs3, and deposits to trust accounts for your clients using Tabs3 Trust Accounting Software (TAS). To learn more about processing credit card payments using Tabs3 and TAS, please contact our Sales Department at (402) 419-2200 or sales@tabs3.com.

RESOLUTION

You can use one of the following options to prevent PayFuse from deactivating your account.

• Perform an account test, which is considered a PayFuse transaction with no charge amount.
1. From the Tabs3 or TAS menu, point to Utilities and select Customization.
2. Click the Merchant Services tab.
3. Open the merchant account shown on the DFIC report.
4. Click the Test Account button.
5. Close the Customization window by pressing Ctrl+S or the Save button. Do not use Esc or the red X to close the window.
   Note: The Customization window MUST be saved in order for the test transaction to be saved in the Tabs3 software. If Customization is not saved, the Error 4 will not be cleared.
• Delete the merchant account if it is unused. This can also prevent credit card rejections caused by using deactivated accounts.
• Disable credit card processing if it is not being utilized. DFIC Error 4 will not be reported if Credit Card Processing is disabled.

Note: This data file integrity check error only indicates that no transactions have been created using the Tabs3 software. If you make transactions to this merchant account from the PayFuse Web site, or using another Point-of-Service terminal, you may receive an Error 4 in Tabs3 or TAS, even when your merchant account is in good standing. Performing the steps above will clear the error message in the Tabs3 software.

Note: If you receive an invalid user ID and password after using the Test Account button and it has been 90 days since you last used the account, it is likely that PayFuse has already deactivated the merchant account. You will need to contact PayFuse at (800) 228-2443 to reinstate the account.

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