The information in this article applies to:
This error occurs when a GLS Client's Data Path is not entered as a relative path. The GLS Data Path must be manually changed.
Note: Single and Multi-User systems of GLS for Version 14.3 do not report this error because the relative path requirement is for Client Server Version only.
CSV Version 14.3 and later software requires that the GLS Data Path for all defined GLS clients be relative paths AND be located in a folder under the current working directory. This is required in order for HotBackup to back up data for all GLS clients. Previous versions of GLS did not have this requirement.
For each GLS Data Path that is not a relative path, the Data File Integrity Check compares the Current Working Directory to the GLS Data Path. If it is possible to modify the GLS Data Path to be a relative path and still match the Current Working Directory, the Data File Integrity Check will do so and will report a DFIC Error 8 instead of a DFIC Error 28.
In order to resolve this error, you must manually edit the invalid GLS Data Path, which may require moving the GLS client data. KB Article R11191, How to Move GLS Clients, includes step-by-step procedures regarding how to move GLS client data. Alternatively, if the GLS Client is no longer used, the GLS client can be deleted; however, you will want to make sure that this is the desired course of action.
Invalid GLS Data Paths must be addressed before you will be able to use the Client Server version of the software. Once you have addressed the invalid path, rerun the CSCONV14.EXE program from the server (located in the Tabs3 program directory). Doing so will re-enable Client Server functionality as well as convert the data.
Additional information regarding CSCONV14.EXE can be found in KB Article R11177, Converting and Updating CSV Software.
To Edit the GLS Data Path
The following is an example of a path that would cause a GLS DFIC error 28.
Let's say the Current Working directory is set to S:\Programs\STI and the GLS Client's Data Path is set to T:\GLSData\GLSClient2. In this case, the software is unable to create a relative path by comparing the two paths, because there is no similarity between the paths. This error would be reported even if drive T:\ is mapped to S:\Programs\STI. This is because the software checks the drive letters and they are not the same, so it cannot perform the truncation needed to fix the problem.
THE INFORMATION PROVIDED IN THE SOFTWARE TECHNOLOGY, INC. KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SOFTWARE TECHNOLOGY, INC. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SOFTWARE TECHNOLOGY, INC. OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF SOFTWARE TECHNOLOGY, INC. OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
© 1999-2010 Software Technology, Inc. All rights
reserved. Terms of Use
The maker of Tabs3 and PracticeMaster
Tabs3, PracticeMaster, and the “pinwheel” symbol (
) are registered trademarks of Software Technology, Inc.
e-Mail Suggestions for the Knowledge Base to: kb@Tabs3.com
Technical Support via e-mail is not available.
Knowledge Base: http://support.Tabs3.com
Web Site: http://www.Tabs3.com