Error Messages During the Version 10 to Version 11 Conversion

Last reviewed: 03/26/2004
Article ID: R10871

The information in this article applies to:

SUMMARY

This article includes a list of all of the possible error messages that may occur when running the STCONV11.EXE conversion program. The STCONV11.EXE program is used to convert Version 10 systems (Tabs3, PracticeMaster, GLS, APS, TAS, System Configuration) to Version 11 systems.

These error messages may appear during the conversion process. Some of the messages will cause the conversion process to abort and must be resolved before you can successfully run the conversion program. Following each error message is an explanation of the error message and information regarding how to resolve the error. Information placed inside the following characters "<" and ">" represents text that will vary. Call the Technical Support Department at (402) 423-1440 if additional assistance is needed.

MESSAGES

General Conversion Messages

"A backup of data to be converted has been found. Do you want to restore it?"
Every time the Version 11 conversion is run, you are asked if you want to make a backup of the Version 10 data. If you answered Yes, a backup of all Version 10 systems is made. This backup is named STCONV11.ARQ and is created in a subdirectory named BACKUP under the directory where your V11 program files were installed.  If the conversion is run a subsequent time and the STCONV11.ARQ file is present, this message appears.  If you choose to restore this backup, all converted data will be overwritten with the data that is in the backup.


"<xxxxxx> has already been converted to Version 11."
Each program that is being converted will show the following message on the opening window of the Conversion program: 
<xxxxxx> will be converted to Version 11
If a program that you expect to be converted shows the following message on the opening window of the Conversion program instead, contact the Technical Support Department. 
<xxxxxx> has already been converted to Version 11.
Note: If you are receiving this message for the GLS Program, click here to read this topic in the GLS section of the article.


"<xxxxxx> is not installed."
Any program not purchased by your firm should be dimmed and should show that it is not installed. If you believe you do have data for a program showing this message, contact the Technical Support Department.


"<xxxxxx> will not be converted. Version 11 is not installed."
This message indicates the conversion program has found data for a program, but does not find Version 11 program files for this same program. Reinstall the Version 11 CD and make sure all systems are installed. If you still receive this message, contact the Technical Support Department.


"<xxxxxx> will not be converted. Other conversions must be done."
This message indicates that the data in the directory is for a version of the software older than Version 10. If you are converting from a Version other than 10, follow the instructions you received for your version. If you are converting from Version 10, contact the Technical Support Department.


Note: If this message is shown for the PracticeMaster software, click here to read this topic in the PracticeMaster section of the article.


Note: If this message is shown for the System Configuration software, click here to read this topic in the System Configuration section of the article.


"<xxxxxx> data is for a version later than Version 11."
When checking for the version of this program's data, the conversion program was unable to read the version ID. If you are converting from Version 10, restore your full backup and run Data File Integrity Checks in all software. If you still receive this message, contact the Technical Support Department.


"<xxxxxx> files will be converted to Version 11."
This is the message that should be shown for every system that you are converting from Version 10 to Version 11.


"<xxxxxx> data not found, will not be converted."
This message indicates the conversion program sees version 11 program files for this program but it does not find Version 10 data to convert. If you expect to be converting data for this program, restore your full backup, and run Data File Integrity Checks in all programs. If you still receive this message, contact the Technical Support Department.


"User <xxxxxx> is currently using an STI program. All users must exit or be reset."
The User ID(s) listed are currently logged into the Version 10 software.  Have these User ID(s) exit the software. If no users are currently logged into the software, reset their User ID(s). (Note:  Do not reset users if they are logged into the software.)

If these users were accessing the software when your backup was made, more than likely your backup is invalid and should be redone.
"There is no data that requires conversion."
No Version 10 program is available for conversion. If you go back to the first screen of the conversion program, you will note that all systems will say, "<.....> will not be converted" or "<.....> has already been converted".  Access all Version 10 systems to verify the location of the programs and data. Make sure that you installed the Version 11 software to the correct program directory.  If this message continues to appear, contact the Technical Support Department.


"Would you like to back up your data before converting?"
This message always displays.  By answering "Yes", the program will create a backup file named STCONV11.ARQ in a subdirectory named BACKUP under the directory where your Version 11 program files were installed.  This backup will contain a backup of your Version 10 data.  If you answer "No", this file will not be created.  We recommend you answer "Yes" to this question.  However, this backup should not be your ONLY backup.  Do not proceed further if you do not have a backup of your data and program files for your Version 10 programs.


"According to our calculations, there is not enough..."
This message appears when there is not enough disk space to run the conversion.  Free up additional disk space and try the conversion again.


"Failed to open CVREORG.LOG <###>"
The conversion program cannot open or create the CVREORG.LOG file needed. Make sure the user running the conversion has full network access rights to the directory. Please contact the Technical Support Department for information on the error number listed in the message.

"Data conversion completed with <###> message(s)."
The Version 11 data conversion completed with at least one error written to the STCONV11.LOG file.  Open the STCONV11.LOG file with a text editor to read the messages.
 
There is also a PMCONV11.LOG file created during the conversion of PracticeMaster. The STCONV11.LOG file will alert you if reviewing this file is necessary. If errors occurred during the conversion, the PMCONV11.LOG file will contain the error messages. Otherwise, the PMCONV11.LOG file simply contains detailed information on what was converted in the PracticeMaster file system and is not necessary to review.

Note: Refer to KB Article R10921 for more information regarding messages in the STCONV11.LOG file.

System Configuration

"Could not find a valid STI user file."
The System Configuration user file is missing from the program directory; restore from a backup or contact the Technical Support Department.


"System Configuration will not be converted. Other conversion must be done."
The System Configuration user file in the specified data path does not have a Version 10 signature.  This would indicate that the User data is a version older than Version 10 or the user file is corrupted. Note: The user data files were renamed in Version 10 (i.e., from STIUSER.DAT to STUSER.DAT and STUSER.IDX), so it is possible for Version 10 and Version 9 user data files to be present at the same time in the same directory. This situation has been reported in instances where a firm performed their Version 9 to Version 10 conversion in a different directory and then copied the files from the converted directory back to the original directory. If Version 9 was converted to Version 10 in the original directory, the old Version 9 user data files would have been deleted after they were converted.


Tabs3

"The Archive Path specified in Tabs3 Customization is invalid: <path> - Conversion will not start."
Tabs3 Version 10 allows you to specify a path to store your archive data in. Tabs3 Version 11 no longer uses a path, the archive files are always stored in the program directory. In order to convert the data correctly, the Tabs3 Version 10 archive path must be valid. The conversion checks for a valid path prior to starting the conversion. If you receive this message, restore your full backup of program and data files, fix the archive path and run an Archive File Integrity Check before starting the process again. Call Technical Support to resolve any Archive File Integrity Check errors.


PracticeMaster

"PracticeMaster will not be converted. Other conversions must be done."
The PracticeMaster configuration file in the specified data path does not have a Version 10 signature.  This would indicate that the PM data is a version older than Version 10 or the configuration file is corrupted.
Note: When converting from Case Master Version 2.x to Version 10, several files were renamed. So it is possible for PracticeMaster Version 10 and Case Master Version 2.x data files to be present at the same time in the same directory, since the names are not the same. This situation has been reported in instances where a firm performed their Version 2.x to Version 10 conversion in a different directory and then copied the files from the converted directory back to the original directory. If Version 2.x was converted to Version 10 in the original directory, the old Version 2.x data files would have been deleted after they were converted.

GLS

"GLS has already been converted to Version 11."
The GLS data has already been converted to a Version 11 format. If GLS has already been successfully converted, you can ignore this message. If you are receiving this message after restoring from the backup file created by the Conversion program, contact the Technical Support Department.
"GLS data for GLS client <###> has already been converted."
This message may appear during the conversion. The GLS data for this client number has already been converted to a Version 11 format. If more than one client is pointing to the same data path, or you have already converted some GLS clients' data, this message is to be expected. If you are expecting all GLS clients to be converted, you should restore your full backup and verify that the paths of all GLS Clients are valid by printing a GLS Client List.


"No GLS data exists for GLS client <###>."
The conversion program couldn't find the G5LOG.DTA file in the client's data path.  If this client should have been converted to Version 11, you will need to call the Technical Support Department.  If this GLS client is an old client that you do not need to access information for, you can ignore this message.


"Could not find G5CONFIG.DTA. Conversion will proceed."
The conversion program found that the program(s) being converted were set to integrate with the Tabs3 General Ledger Software, but the configuration file for GLS was not present. If you are no longer integrating the software with GLS, you can ignore this message. If you are integrating with GLS, this indicates that GLS is not going to be converted and that the GLS accounts present in the other software may not be converted correctly. If this is the case, you should restore your full backup and run Data File Integrity Checks in all software, including GLS. If you still receive the message, call our Technical Support Department.


"GLS Log file for Client # in path: <path> has a signature of: xxxxxx instead of GLDATA10. Conversion will proceed."
The G5LOG.DTA file in the specified data path has something other than a GLDATA10 signature.  This would indicate that the GLS data is a version older than Version 10 or the G5LOG.DTA file is corrupted.  If you are converting from a GLS Version that is earlier than Version 10, you need to follow the conversion instructions provided to you to convert up to Version 10 first.  If you are converting from Version 10, you need to restore the FULL backup that was made before installing Version 10 and follow the conversion instructions provided to you, including running a Data File Integrity Check in GLS for ALL GLS clients.

Note: Even if there are GLS Clients that you no longer use, they must be configured with a valid data path or deleted; otherwise, the conversion program will abort due to the invalid path.


"GLS data for GLS client <###> is not version 10 data. Version ID <xxxxx> - Conversion will not start."
The G5LOG.DTA file in the specified data path has something other than a GLDATA10 signature.  This would indicate that the GLS data is a version older than Version 10 or the G5LOG.DTA file is corrupted.  If you are converting from a GLS Version that is earlier than Version 10, you need to follow the conversion instructions provided to you to convert up to Version 10 first.  If you are converting from Version 10, you need to restore the FULL backup that was made before installing Version 10 and follow the conversion instructions provided to you, including running a Data File Integrity Check in GLS for ALL GLS clients.

Note: Even if there are GLS Clients that you no longer use, they must be configured with a valid data path or deleted; otherwise, the conversion program will abort due to the invalid path.

REFERENCES

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