DFIC Error 27 - Reference Number is Zero

Last reviewed: 02/17/2009
Article ID: R10869

The information in this article applies to:

• Tabs3 Billing Software Version 15, 14 & 12
• Tabs3 Accounts Payable Software (APS) Version 15, 14 & 12
• Tabs3 Trust Accounting Software (TAS) Version 15, 14 & 12

Summary

This error indicates a record was found with a reference number of zero.

Note: This error is not reported when running the Data File Integrity Check with the Read Only check box selected.

Resolution

You may be able to resolve this error by compacting the file shown on the Data File Integrity Check Error Report.

Note:  If the any of the following files is compacted, the reference numbers of transactions in the file may change:

In addition, if the Tabs3 Ledger file (T3LEDGER) is compacted, the reference numbers shown on the client ledger records may change.

To compact the affected file

1. Make a temporary backup. Do not overwrite a current backup.
2. Access the Reindex Files program (Utilities | Reindex Files).
3. Click Select Files and select the file shown on the Error Report from the Select Files window.
4. Select the Compact Selected Files check box.
5. Click OK to reindex the selected file.
6. If the reindex process does not complete successfully, you must restore from a backup. If the reindex process successfully completes, rerun the Data File Integrity Check program to confirm that the error has been corrected.
7. If the Data File Integrity Check still indicates an error 27, you must restore from a backup.

REFERENCES

• KB Article R10102 - How Reindex Data Files Affects Your Data
• KB Article R10167 - Data File Integrity Check Errors in Verification Files
• KB Article R10686 - Using the Built-In Backup Program Without Overwriting an Existing Backup

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