The information in this article applies to:
This article discusses common causes and resolutions for problems that may occur when printing from any Tabs3 or PracticeMaster program.
Using a TrueType or OpenType font will eliminate these problems.
In Version 16, the spelled out check amount does not wrap to the next line, but will shrink to fit instead. Prior to Version 16, this can be caused by selecting the Advanced Printing Features option labeled Allow Variable Font Sizes and Styles. Each operating system/printer/ font combination produces unique results; therefore, the best solution to this situation is attained by trial and error. Try adjusting the actual font size OR clearing the Allow Variable Font Sizes and Styles check box in the Advanced Printing Features.
Note:: If using a dot matrix printer, be sure that you are using a printer font. If you are using a printer font, try specifying a smaller font size. Information regarding printer fonts can be found in Help in the Fonts Overview topic.
It may be desirable to set up a special Windows printer for a particular type of print job such as statements, 1099 forms, checks, labels, saving to file, etc. This allows each printer to have its own configuration including margins, fonts, paper orientation, paper size, paper source, etc. Windows allows you to set up multiple printers for the same printer driver on the same port. Additional information can be found in KB Article R10776, "How to Set Up Separate Printer Configurations for the Same Printer".
When saving a report to a file, the right side of the report, such as the year in the date field, is being cut off.
To prevent this from happening, select File | Print Setup. Click Advanced Printing Features and select the Optimize for Print to File check box. With this check box selected, the software will make adjustments using character counts instead of font calculations, thus eliminating clipping problems encountered when saving to a file. You may want to consider setting up a special printer for saving reports to a file as discussed in KB Article R10776, "How to Set Up Separate Printer Configurations for the same Printer." Additional recommendations for printing reports to a disk file can be found in the Help provided with the software (keyword: printers | configuring for print-to-file output).
Starting with Version 12, Tabs3 and PracticeMaster Software includes the DropBox feature, which lets you save reports and statements directly to the DropBox as PDF files. Files in the DropBox can then be printed, e-mailed, saved, as well as dragged or copied to another location. Printing to DropBox can resolve many printing issues, including certain fields being cut off. It is recommended that the Optimize for Print to File check box in Advanced Printing Features be cleared when printing to DropBox.
Note: DropBox files are saved in a temporary folder that is cleared when DropBox is closed (i.e. when the last Tabs3/PracticeMaster software application is closed). Make sure that any files that need to be retained are saved in a permanent location prior to closing the software.
When the Optimize for Print to File option in Advanced Printing Features is selected, numbers that are very large may be truncated on some reports.
To prevent this from happening, select File | Print Setup. Click Advanced Printing Features and clear the Optimize for Print to File check box. This will allow the software to make adjustments using font calculations, rather than using character counts. This is the best option when previewing or printing a report. The Optimize for Print to File option is commonly used only when selecting to print to File.
This issue usually stems from one of two points. The font size in Printer Setup | Statement Setup | Normal Font, or having Fixed selected for the Statement Width in Printer Setup | Statement Setup | Statement Width. To correct the issue, either change the Statement Width from Manual to Automatic, or try decreasing the Normal Font size.
The following are some troubleshooting steps that can be taken if you are having problems with reports, checks or statements not printing properly or not printing at all.
A report may display "Unable to Connect to Accelerator" or "* * * Abnormal Report Termination * * *". These messages indicate problems with the Report Accelerators. See KB Article R11182, "Tabs3 and PracticeMaster Accelerators". These message will only be reported in Tabs3 and PracticeMaster Client Server Version (CSV) programs.
The following are some examples of miscellaneous printer, font and driver-related problems that may occur when printing from Windows. Recommended troubleshooting procedures are provided for each situation.
Tabs3 and PracticeMaster applications frequently query the printer driver for information needed when processing a report. A damaged printer driver could cause an error or other unexpected results. For example, if you preview a print job and the preview looks good but the printed output is different than the preview, the most likely cause is a problem with the printer driver.
Note: The following steps may require your Windows CD or the printer driver files supplied by the manufacturer of the printer. To remove and reinstall a printer driver, follow these steps:
The following table provides Internet addresses for various printer manufacturers. You can visit the Web site for your printer's manufacturer if you need to download the most current version of the printer driver software for your printer.
|
Manufacturer |
Web Site Address |
|
Brother |
|
|
Canon |
|
|
Epson |
http://www.epson.com |
|
Hewlett-Packardrd |
|
|
Lexmark |
|
|
Oki Data |
|
|
Panasonic |
http://www.panasonic.com/business/office/support/downl_drivers_printers.asp |
|
Ricoh |
http://www.ricoh-usa.com/downloads/ |
|
Samsung |
http://www.samsung.com/Support/ProductSupport/Download/index.aspx |
|
Xerox |
A more comprehensive list of printer manufacturers can be found in Microsoft's Knowledge Base Article 65416, "Hardware and Software Vendor Contact Information."
Most printer drivers use a common core file. The common core file that is used depends on whether you are using a non-Postscript driver or a Postscript driver. If you are using a non-Postscript (PCL) printer driver, then the common core file is called Unidrv.dll. This includes the Microsoft Fax and Generic/Text Only drivers. A Postscript driver uses a common core file called Pscript.drv. Therefore, if you are experiencing errors when printing and you are using a Postscript printer driver, it may be helpful to install a non-Postscript printer driver. Likewise, if you experience errors printing with a non-Postscript printer driver, it may be helpful to install a Postscript printer driver to troubleshoot errors when printing (provided your printer has Postscript capabilities).
When creating Statement Designer Layouts, you can choose any font installed on your computer. However, fonts selected must be installed on each computer that will be printing statements in order for statements to reflect the font. If this is not an option, print all statements from the computer where the statement designer template was created or, if the font is in the statement heading, create a bitmap image of the heading and use the bitmap in the statement designer template. For more information on bitmap files, visit KB Article R10168, "Bitmap Scanning Service."
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