Information in the Help | About Window

Last reviewed: 12/26/2007
Article ID: R10795

The information in this article applies to:

SUMMARY

Selecting Help | About from the menu bar of any Tabs3 or PracticeMaster program (e.g., Help | About Tabs3) brings up the following basic information:

This information is portrayed primarily in two areas of the window: the Middle Section and the Lower Section.

Help | About Tabs3

MIDDLE SECTION

The middle section of the About window contains information about the program and the workstation. A scrollbar on the right side of the window allows you to scroll down to see more information. The following information is provided in the middle section:

Serial Number

The serial number for the Tabs3 or PracticeMaster software sublicense. This information is also provided in the top section of the About window, and is required when you call our Technical Support Department.

User ID

The currently logged on User ID that is being used to view the Help | About window.

Current Working Directory

The directory currently being used by the program for data storage.

Release Date

The date the program files were released or last modified.

Version
(Version 11.1 and later)

The version of the program.

Program Directory

The directory in which the program files are installed. 

Firm Name

The firm name entered in System Configuration.

Profession Code
(Version 10 only)

Indicates the type of firm for which the software is configured: L for Legal and A for Accounting.
Note: APS, GLS and TAS will always have L in this field, regardless of the profession option chosen during installation.

File Handler

The file name and modified date of the file handler being used by the workstation in conjunction with the Tabs3 or PracticeMaster software. A file handler interacts with the operating system to create, open, access, close, rename and delete files.

Server Name
(CSV only)

Name of the server defined in the STSRVR.CFG file.

Current Connections
(CSV only)

Number of connections currently in use.

Maximum Connections
(CSV only)

Represents the CONNECTIONS value in the CTSRVR.CFG file.  If no value is defined in the CTSRVR.CFG file, the maximum connections will be the activation limit or 128 (whichever is lower).

Activation Limit
(STI Server\CSV only)

Represents number of connections purchased. STI Server Connections are available in 8, 16, 32, 64, 128, 256, 512, and 1,024 quantities.

STHB Release Date
(CSV only)

The date the HotBackup program executable was released or last modified.

STHB Version
(CSV only)

The version of the HotBackup program executable.

HBRestore Release Date
(CSV only)

The date the HotBackup Restore program executable in the program directory was released or last modified.

HBRestore Version
(CSV only)

The version of the HotBackup Restore program executable.

Note: The HBRestore version number does not correspond to the version number of the Tabs3 or PracticeMaster software.

Ctrdmp Release Date
(CSV only)

The date the CTree Record Dump program executable was released or last modified.

Director Release Date
(CSV only)

The date the STI Director program executable was released or last modified.

Director Version
(CSV only)

The version of the STI Director program executable.

Director Version Number
(CSV only)

The version control number of the STI Director program executable.

Note: The Director version control number does not correspond to the version number of the Tabs3 or PracticeMaster software.

CTree Protocol
(CSV only)

The network protocol used by the CTree database. This will always be one of the following:

  • Shared Memory

  • TCP/IP

Temp File Path

The directory used by the Windows operating system for creating and manipulating temporary files.

OA Temp Dir

A unique directory name created by the software for temporarily storing DropBox files.

DropBox Release Date

The date the DropBox program executable was released or last modified.

DropBox Version

The version of the DropBox program executable.

Manager

Indicates whether the User ID currently logged in to the software is assigned to the Manager Access Profile in System Configuration.

Additional Program Specific Information

Additional information specific to the program is provided in several more fields. This information will vary from program to program. The following table lists the program specific fields included for each Tabs3 or PracticeMaster program.

PracticeMaster

  • PMAccel Release Date
  • PMAccel Version
  • Briefcase Check Out Limit
  • Active User Limit
  • Key Type
  • Decimal Places
  • History Tracking Enabled
  • Max. History File Size
  • Current History File Size
  • Tabs3/TAS Integration Status
  • Integrating with Outlook
  • Integrating with GroupWise
  • Integrating with WORLDOX
  • Integrating with iManage
  • File Version ID
  • Integrating with QB
          Possible Options:
    • Yes QBXML (Process Mode)
    • Yes IIF
    • No
  • StMapi Release Date
  • StMapi Version

Tabs3

  • T3Accel Release Data
  • T3Accel Version
  • User ID Assigned Timekeepers
  • Current Reporting Month
  • First Month of Reporting Year
  • Maximum Timekeeper Limit
  • Active User Limit
  • Key Type
  • Decimal Places
  • Archive Path (Version 10.7 and earlier)
  • PM Integration Status
  • Integrating with TAS
  • Integrating with GLS
  • Integrating with APS
  • Integrating with QB
          Possible Options:
    • Yes QBXML (Process Mode)
    • Yes IIF
    • No

GLS

  • Current Posting Month (Version 14.2 and later)
  • Current Fiscal Month (Version 14.1 and earlier)
  • Current GLS Client
  • GLS Data Path
  • Beginning Fiscal Month
  • Account # Format
  • Active User Limit

APS

  • Active User Limit
  • Key Length
  • Integrating with Tabs3
  • Integrating with PM
  • Integrating with GLS
  • Integrating with QB

TAS

  • Active User Limit
  • Maximum Attorney Limit
  • Key Type
  • Decimal Places
  • Integrating with Tabs3
  • Integrating with PM
  • Integrating with GLS
  • Integrating with QB

LOWER SECTION

The lower section of the Help | About window contains information about the workstation and about the network on which the Tabs3 or PracticeMaster program is installed (if any). The information provided depends on the operating system of the workstation used to access the Help | About window. Not all items listed below are included for all versions and/or operating systems.

Field

Description

Info Exceptions

Total Physical Memory

The total amount of RAM installed on the workstation, in kilobytes (KB).

 

Available Physical Memory

The amount of system memory currently available on the workstation. Factors that influence this value include programs currently open on the workstation, virtual memory settings, etc.

 

Total Bytes in Page File

The amount of memory, in bytes, configured in the operating system for the volume's page file. The size of the page file indicates the number of pages (i.e., blocks of memory) configured in the operating system to be allocated to virtual memory on each volume (i.e., each hard disk or disk partition). This information is provided mainly for technical support purposes.

 

Available Bytes in Page File

The amount of memory, in bytes, currently available in the volume's page file. This information is provided mainly for technical support purposes. Factors that influence this value include programs currently open on the workstation, virtual memory settings, etc.

 

Free Space, Drive X:

Amount of disk space available on the hard disk on which the Tabs3 or PracticeMaster program is installed (where "X" represents the drive letter).

 

Free Space, Drive Y:

Amount of disk space available on the hard disk on which the operating system is installed (where "Y" represents the drive letter).

Windows 95 only

Drive Type, Drive X:

Type of hard disk on which the Tabs3 or PracticeMaster program is installed, as referenced by the workstation on which the Help | About window is accessed (where "X" represents the drive letter). Available options include:  Fixed (Hard Drive), for local hard disks, and Remote (Network), for hard disks on another computer connected by the network.

 

File System, Drive X:

Type of file system used by the hard disk on which the Tabs3 or PracticeMaster program is installed (where "X" represents the drive letter). The network type can be determined based on the type of file system used. Possible values are listed in the following table:

If the File System shown is: 

Then your server type is: 

and your Windows ver. & Redirector is:

NWFS

Novell

Windows NT & Client 32

OS/2

Novell

Win 9x & Client 32

Netware Compatible

Novell

Windows NT & Microsoft redirector for Novell

NWCOMPA

Novell

Win 9x & Microsoft redirector for Novell

FAT 32

Windows Based

 

NTFS

Windows Vista/2003/XP/2000/NT4

 

Processor

The type or class of processor used by the workstation on which the Help | About window is accessed.

 

Math Coprocessor

Indicates whether the workstation has a built-in math coprocessor.

 

Number of Processors

The number of processors used by the workstation (typically, 1).

 

Windows Version

The version of the Windows operating system used by the workstation on which the Help | About window is accessed.

If the Windows Version shown is:

Your Operating System is:

Windows NT 6.0

Windows Vista

Windows NT 5.1

Windows XP

Windows NT 5.0

Windows 2000

Windows 98 4.90

Windows ME

Windows 98 4.10

Windows 98 SE

Windows 98 4.0

Windows 95

 

Windows Directory

The directory in which the workstation's Windows operating system is installed.

 

Internet Explorer Version

The version of Internet Explorer installed on the workstation.

Version 12.1 and later

Outlook Version

The version of Outlook installed on the workstation. Only shown when Outlook is installed.

Version 12.1 and later

Screen Resolution

The currently configured screen resolution used by the workstation.

 

Color Quality

The setting of the color quality field on the settings tab of the Display Properties used by the workstation.

Version 11.1 and later

Display Driver

The name of the display driver currently being used by the workstation.

Not shown for 95/98/Me

MS Redirector Version*

The version of the Microsoft redirector file installed on the workstation on which the Help | About window is accessed.

Not shown for NT/2000/XP/Vista

MS Redirector Size*

The size of the Microsoft redirector file installed on the workstation on which the Help | About window is accessed.

Not shown for NT/2000/XP/Vista

NetWare Redirector Version*

The version of the Novell NetWare redirector file installed on the workstation (if any).

Not shown for NT/2000/XP/Vista

NetWare Redirector Size*

The size of the Novell NetWare redirector file installed on the workstation (if any).

Not shown for NT/2000/XP/Vista

Printer Information

The following information is provided for each printer installed on the workstation:

  • Printer Name

  • Printer Port

  • Printer Driver

  • Driver File Name

  • Date of Driver

 

dtSearch

The version of the dtSearch Engine is listed in the last row of the lower section. dtSearch is the search engine used by PracticeMaster Premier to index linked documents and e-mail attachments for conflict of interest searching.

PracticeMaster only

*Note: Information about the network redirector software installed on the workstation can be useful when troubleshooting fatal errors and data corruption, since outdated and/or improperly configured redirector software is the most common cause of such problems. More information about network redirectors is available in KB Article R10200, "Redirector Problems and Other Network Problems".


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