Troubleshooting Palm Synchronization

Cause:  A Client or Related Party record was deleted from the Palm Address Book.  Client or Related Party records deleted from the Palm will not be deleted in PracticeMaster.

The following record could not be updated in PracticeMaster:
<Name>
Error: RECORD NOT FOUND

Cause:  A Client record that had been previously synced to Palm was changed on the Palm and was set to Secure in PracticeMaster.  The user that configured the Palm Conduits does not have rights to the secure client.  The change remains on the Palm and the PracticeMaster record is not updated.

The following record could not be added/updated in PracticeMaster:
<RP Key>
Error: RP_Cat NOT FOUND

Cause:  The Palm field in the Address Book that is mapped to the Related Party Category field in the PracticeMaster Related Party file was modified on the Palm.  The PracticeMaster field is not changed and the Palm record is changed back to match the PracticeMaster field value.

The following record could not be added/updated in PracticeMaster:
<RP Key>
Error: RP_Cat: RP Category ???, RP Category

Cause: On the Palm, multiple Related Party Categories were added or changed and were separated by something other than a pipe "|" symbol.  The PracticeMaster field is not changed and the Palm record is changed back to match the PracticeMaster field value.

The following read only field(s) could not be updated in PracticeMaster:
<Name/RP Key>
Client_ID: PracticeMaster value NOT changed from <original value> to <modified value on the Palm>.
Inactive: PracticeMaster value NOT changed from <original value> to <modified value on the Palm>.
Secure_Client: PracticeMaster value NOT changed from <original value> to <modified value on the Palm>.
AOP: PracticeMaster value NOT changed from <original value> to <modified value on the Palm>.
RP_Key: PracticeMaster value NOT changed from <original value> to <modified value on the Palm>.

Cause:  The Palm field in the Address Book that is mapped to the Client_ID, Inactive, Secure_Client, AOP, or RP_Key field in the PracticeMaster Client or Related Party file was modified on the Palm.  The PracticeMaster field is not changed and the Palm record is changed back to match the PracticeMaster field value.  Other changes to the record may be processed.

Cause: The User ID who configured the Palm Synchronization Preferences for the Palm user is the User ID that is used to determine calendar rights.  This user does not have the proper calendar rights to change another user's calendar record. Note: To verify calendar rights for the PracticeMaster User ID, print a User List from System Configuration (Reports | User List) making sure to select the Print Users' Access Profiles and Calendar Rights check box.

Cause: The User ID who configured the Palm Synchronization Preferences for the Palm user is the User ID that is used to determine calendar rights.  This user does not have the proper calendar rights to delete another user's calendar record.
Note: To verify calendar rights for the PracticeMaster User ID, print a User List from System Configuration (Reports | User List) making sure to select the Print Users' Access Profiles and Calendar Rights check box.

Cause: A new calendar record was created on the Palm and assigned to a Group rather than a single User ID.

Cause: A new calendar record was created on the Palm and assigned to a User ID that does not exist in the User File.

Cause: A new calendar record was created or an existing record was changed and assigned to multiple users, e.g., [ID:Robert, Pam] or the user ID entered was longer than eight characters.

Cause: A new calendar record was created on the Palm and assigned to an invalid Client ID or a Client ID that does not exist in the PracticeMaster Client file.

Cause: A new calendar record was created on the Palm and assigned to a Related Party Key that does not exist in the PracticeMaster Related Party file.

Cause: Linked multi-user PracticeMaster calendar records cannot be changed or deleted on the Palm.

The following record could not be added to PracticeMaster / updated in PracticeMaster:
<Name>
Error: <Field ID>: Length is too long.

Cause:  A Palm record was added or changed with a field that exceeded the field length of the mapped PracticeMaster field.  The record will not be added to PracticeMaster.

The following record was modified on both Palm organizer and PracticeMaster:
<Name>
This record will be duplicated on each platform.
Delete the unwanted record and HotSync again.

Cause:  The Create a copy of both records option was selected in the Palm Synchronization Setup (on the Synchronization Conflict Resolution panel) for this Palm user and a record that existed in both PracticeMaster and Palm was modified in both programs prior to synchronizing.  A copy of both records will be retained in both programs.

Cause:  This message may also be caused if you deleted the record on the Palm and selected to save an archive copy on the PC and modified the same record in PracticeMaster.

The following record was modified on one platform and deleted on the other:
<Name>
The modified version will appear on both platforms.

Cause:  A record that existed in both PracticeMaster and Palm was deleted on one program and changed on another.  The changed record will be retained in both programs.

Cause: This message will appear if you deleted the record on the Palm and did not select to save an archive copy on the PC and modified the same record in PracticeMaster.

Error reading PracticeMaster Related Party file: User 'User ID' does not have browse access rights for this file.

Cause: The user that was logged in when the Palm Synchronization Setup was run does not have browse access rights for the PracticeMaster file.
Note: To verify access rights for the PracticeMaster User ID, print an Access Profile List from System Configuration (Reports | Access Profile List).

The following record could not be added/updated/deleted to PracticeMaster:
<Date><Record description> / <Name>/RP Key
Error: User '<User ID>' does not have add/change/delete access rights for this file.

Cause: The user that was logged in when the Palm Synchronization Setup was run does not have add/change/delete access rights for the PracticeMaster Calendar file.  The record will not be added/changed/deleted in PracticeMaster but will be retained on the Palm.
Note: To verify access rights for the PracticeMaster User ID, print an Access Profile List from System Configuration (Reports | Access Profile List).

Active user limit reached or user has no access rights.  Sync Denied.

Cause:  The user that was logged in when the Palm Synchronization Setup was run does not have access rights to PracticeMaster or the Active User Limit has been reached.
Note: If the user is running a single-user version of PracticeMaster, then PracticeMaster must be closed prior to running a HotSync.

The following record could not be updated in PracticeMaster:
<Name>
Error: <PracticeMaster Field ID>: Field ID doesn't exist.

Cause:  A Palm field is mapped to a PracticeMaster field that was deleted.  The change remains in the Palm record and the PracticeMaster record is not updated.

The following record could not be updated in PracticeMaster:
<Name>
Error: <PracticeMaster Field ID>: Required field cannot be blank.

Cause:  A Palm field is mapped to a required PracticeMaster field and the information in the Palm field was deleted. In this situation, the information in the PracticeMaster record remains unchanged and is inserted back into the Palm record.

The following record could not be updated in PracticeMaster:
<Name/RP Key>
Error: <PracticeMaster Field ID>: Not found in lookup file.

Cause:  A Palm field is mapped to a lookup field in PracticeMaster and the value in the Palm field is not a valid lookup value.  The information in the PracticeMaster record remains unchanged and is inserted back into the Palm record.

The following record could not be updated in PracticeMaster:
<Name>
Error: <PracticeMaster Field ID>: Out of range. Value must be between <Minimum Value> and <Maximum Value>.

Cause:  The information entered into the Palm field is out of the valid range of values for the PracticeMaster field.  The information in the PracticeMaster record remains unchanged and is inserted back into the Palm record.

The following record could not be updated in PracticeMaster:
<Name/RP Key>
Error: <PracticeMaster Field ID>: Invalid format or invalid characters.

Cause:  The information entered into the Palm field is in an invalid format or contains invalid characters.  The information in the PracticeMaster record remains unchanged and is inserted back into the Palm record.

User <User ID> not found in System Configuration. This user ID must be added before the data can be synchronized.

Cause:  The User ID that was logged in when Palm Synchronization Setup was run for this Palm was deleted.  In order to successfully synchronize, the user must be added back into the system through System Configuration or the Palm Synchronization Setup must be rerun for this Palm using a different logged in user.

PracticeMaster Palm Sync could not be started. Try again later.

Cause:  An exclusive task was being performed when the HotSync was started.  Palm cannot be synchronized with PracticeMaster when an exclusive task is being performed.  HotSync when the task is complete.

Advanced filtering disabled due to an invalid expression.

Cause: A filter was created in the Palm Synchronization Preferences.  A field that was part of this filter was deleted in PracticeMaster.