1470 - Error Reading Resource Record  

Last reviewed: 08/18/2011
Article ID: R10683

The information in this article applies to:

• PracticeMaster Version 16, 15, 14 & 12

SUMMARY

This error indicates that the program tried to access a resource record but was unable to do so.

Specific Errors

1470-x-x-64

Error not listed

MORE INFORMATION

The .DAT file is damaged such that a resource record cannot be read. PracticeMaster resource records include information regarding a file such as indexes, column layouts, field definitions, and form layouts created with the Form Designer. Environment-related issues such as network problems, hardware problems, operating system problems, etc. can cause this error.

Multiple resource records are included in each file. Resource records consist of critical and non-critical areas. Typically, a corrupted resource record requires restoring from a backup. However, if a non-critical area is damaged, it is possible that the error may be fixed by reindexing the file. It is quite normal for a corrupted resource record to cause other errors during other functions. For example, the same corrupted resource record can cause a 1310-1-401-0 error when opening a file. Likewise, the same corrupted resource record may cause a 1470-1-0-0 error when running the Reindex Files program.

Resolution

1470-x-x-64

• This error can result from a temporary loss of Network Connection.

• See KB Article R11289, "Troubleshooting Error Code 64: Network Name No Longer Available"

• See also: General Troubleshooting

• See KB Article R10184, "Network Troubleshooting Guide"

General Troubleshooting

You can attempt to resolve this error by using the following steps:

• Run the Data File Integrity Check and resolve any errors. Although the Data File Integrity Check does not actually check the resource records, it can be used as a barometer to determine whether the file is readable and whether there is other data corruption. (Note:  There is a strong possibility that an error 1310 will occur when running a Data File Integrity Check.)  If you cannot start the program and are running in a network environment, it is possible that resolving network-related issues will allow access to the program.  See KB Article R10184, "Network Troubleshooting Guide".
• Once it has been established that the Data File Integrity Check successfully completes with no errors, try to duplicate the problem. If the error still occurs, reboot the computer and try again.
• If the error still occurs, it is possible (although unlikely) that reindexing the file with the Compact option may correct the problem. (Note:  Be sure to make a temporary backup before reindexing the file. Do not overwrite an existing backup.)
• If you are running in a network environment, see KB Article R10184, "Network Troubleshooting Guide".

If the above options do not work, the only option to resolve this error is to restore from a backup. Exporting the data will not work.

REFERENCES

• KB Article R10686 - Using the Built-In Backup Program Without Overwriting an Existing Backup
• KB Article R10184 - Network Troubleshooting Guide
• KB Article R10044 - How to Interpret Fatal Error Messages

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