The information in this article applies to:
This error indicates that a statement number is negative, which is not allowed. Depending on which file contains the error, you may be able to fix the error by editing or deleting the record with the error. If this error is accompanied by other errors, the best option is to restore from a backup.
If the error is in a payment record, use the Payment Entry program to edit the record.
If the error is in the Client Ledger file, the best option is to restore from a backup. However, if restoring from a backup is not an option and you are running Tabs3 Version 12.2 or earlier, the only way to correct the problem is by deleting the ledger record. If the error is in the Client Ledger file and you are running Tabs3 version 14 or later, you must restore from a backup.
Note: Editing the client ledger can be a complex process, and no record is created of the changes that are made. If you are not familiar with the editing process, contact your local Tabs3 consultant/reseller or our Technical Support Department. Please note that because this is considered a data fix rather than technical support, we will require a Visa or MasterCard to be billed at the standard billable rate for support calls regardless of whether or not you have a Tabs3 maintenance agreement.
Caution: When deleting and recreating the ledger record, you will be prompted to automatically adjust receipt allocation information. It is imperative that you respond to the prompt the same way both times. For example, if you answer Yes when prompted while deleting the ledger record, you must also answer Yes when prompted while saving the new record.
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