1410 - Record Count Error  

Last reviewed: 07/29/2011
Article ID: R10216

The information in this article applies to:

• Tabs3 Billing Software Version 16, 15, 14 and 12
• PracticeMaster Version 16, 15, 14 and 12
• System Configuration Version 16, 15, 14 and 12
• Tabs3 Remote Entry Software Version 16, 15, 14 and 12
• Tabs3 Trust Accounting Software (TAS) Version 16, 15, 14 and 12
• Tabs3 General Ledger Software (GLS) Version 16, 15, 14 and 12
• Tabs3 Accounts Payable Software (APS) Version 16, 15, 14 and 12

SUMMARY

This error is typically associated with indexing problems. [Note:  The Operating System error code (i.e., the last number in the error code) is not relevant for this particular error.]

Specific Errors

1410-x-x-64

Error not listed

RESOLUTION

1410-x-x-64

• This error can result from a temporary loss of Network Connection.

• See KB Article R11289, "Troubleshooting Error Code 64: Network Name No Longer Available"

• See also: General Troubleshooting

• See KB Article R10184, "Network Troubleshooting Guide"

General Troubleshooting

• Make a temporary backup and run the Reindex Files program for the specified file in the error message. The Reindex Files program deletes the existing index files for the selected data files and recreates them. The ability to recreate the index files allows for the possibility of salvaging data if the index files become corrupted due to hardware failure.
• Run the Data File Integrity Check (DFIC) and/or the Archive File Integrity check (AFIC) after reindexing to verify there are no errors. If the DFIC or AFIC detects errors, then resolve the errors.
• Reindexing the file may resolve the immediate problem but does not address why the error was received in the first place. In a network environment, make sure that the file server is updated to the LATEST patch level, all client redirectors have been updated and the appropriate registry changes (i.e., opportunistic locking) have been made. See KB Article R10200, "Redirector Problems and Other Network Problems".
• If using a PDF writer to output reports or statements to a PDF file, make sure the output is saved to the program's current working directory. Specifying a directory other than the current working directory can generate this error.
  

REFERENCES

• KB Article - R10044 - How to Interpret Fatal Error Messages
• KB Article - R10102 - How Reindex Data Files Affects your Data

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