This Task Cannot Be Started Because An Exclusive Task is Active

Last reviewed: 03/19/2009
Article ID: R10072

The information in this article applies to:

All Version 14.1, 12 & 11 Products

SUMMARY

This message will be displayed if a user attempts to open a task while an Exclusive task function is currently open or in use.

Version Note: Beginning with Version 14.2, this message is no longer displayed. KB Article R11272, "Conflicting Activities," contains information about the Conflicting Activities window which replaces this message.

MORE INFORMATION

An Exclusive function requires exclusive control of the specific system's data files. Only one user will be allowed to access the program if such a function is invoked.

RESOLUTION

Have all users close all open tasks. The Active User List can be used to determine which users are accessing which tasks. To view the Active User list, from the View menu select Active User List.
If no users are actually in the software but the Active User List indicates there are, reset the users.

Note: Only a member of the Manager group will be allowed to reset users.

Caution: Data integrity may be compromised if a currently active user is reset accidentally while using the software. Furthermore, resetting other active users may cause Fatal Errors to occur during program execution. In other words, DO NOT reset users unless you are absolutely sure the software is not being used.

Network Caution: Resetting a user resets the user in the Tabs3 or PracticeMaster software only. If you are running on a network, you may also need to reset the user on the network in order to close files that may have been locked open on the network. Therefore, if you are running on a network and have reset a user, make sure the user who was reset does the following: 1) logs off the network; and 2) logs back on the network. Doing this ensures that any files that were locked open by the network are closed, thus eliminating potential Fatal Errors in the Tabs3 or PracticeMaster software.

REFERENCE

KB Article R11272 - Conflicting Activities
KB Article R11275 - Network & Multi-User Functionality in the Software (V15)
KB Article R11174 - Network & Multi-User Functionality in the Software (V14.2)
KB Article R11107 - Network & Multi-User Functionality in the Software
KB Article R10028 - How to Check for Open Files on Windows NT4/2000/2003/XP
KB Article R10181 - How to Check for Open Files on Novell NetWare

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