1400 - Error Stepping  

Last reviewed: 07/22/2011
Article ID: R10018

The information in this article applies to:

• Tabs3 Billing Software Version 16, 15, 14 and 12
• PracticeMaster Version 16, 15, 14 and 12
• System Configuration Version 16, 15, 14 and 12
• Tabs3 Remote Entry Software Version 16, 15, 14 and 12
• Tabs3 Trust Accounting Software (TAS) Version 16, 15, 14 and 12
• Tabs3 General Ledger Software (GLS) Version 16, 15, 14 and 12
• Tabs3 Accounts Payable Software (APS) Version 16, 15, 14 and 12

SUMMARY

Tabs3 and PracticeMaster software maintains two types of files: data files and index files. Data files (*.DAT) contain the information that has been entered in the file. Index files (*.IDX) are "pointer" files used by the software to locate the position of specific records within the data file. An Error 1400 indicates that the IDX files have become corrupted due to hardware failure or network software problems.

Specific Errors

1400-x-x-64
1400-x-36-1450
Error not listed

RESOLUTION

1400-x-x-64

• This error can result from a temporary loss of Network Connection.

• See KB Article R11289 - Troubleshooting Error Code 64: Network Name No Longer Available

• See also: General Troubleshooting

• See KB Article R10184 - Network Troubleshooting Guide

1400-x-36-1450

• The Microsoft Knowledge Base indicates this error is likely due to low kernel memory availability at the server. This may be a temporary condition. Try the operation again in a few minutes. If this error is repeated, you may need to reboot the server. Newer 64-bit server operating systems such as Windows Server 2008 have vastly increased kernel memory limits that may reduce or eliminate this "Insufficient System Resources" error. See MS KB Article 294418 for additional information.

• See also: General Troubleshooting

General Troubleshooting

• If the error occurs while trying to load Tabs3 and the error message references the T3CLIENT, T3MACRO or T3EMPL files, refer to KB Article R10001 - Starting Tabs3 Generates Fatal Error.
• Run the Reindex Data Files program and select to reindex the data file that is displayed with the error. After reindexing, run the Data File Integrity Check (DFIC) program and/or Archive File Integrity Check (AFIC) to make sure there are no errors. The Data File Integrity Check and Archive File Integrity Check will detect errors when the IDX files cannot be rebuilt due to corruption.
  • If the DFIC encounters errors within the same data file, then it will be necessary to restore a complete backup of the data files.
  • If the DFIC encounters errors within another data file, rerun the Reindex Data Files program and select to reindex the data file that is displayed with the error. Rerun the DFIC to confirm that no further errors are encountered.
• Additional troubleshooting will need to be performed to determine why the error occurred in the first place.

ADDITIONAL TROUBLESHOOTING

Network Installation

1. Reinstall the Tabs3 and PracticeMaster Software, including System Configuration. Corrupted EXE and DLL files can cause fatal errors. See KB Article R11367 - How to Reinstall Tabs3 and PracticeMaster Version 16 Software.
2. If the program is running on a network with a dedicated server, move it locally to see if the error still occurs.  If the server is a non-dedicated server, then try running the program from the server. If the error does not occur, then there may be a network problem.
3. If running the program locally, move it to another local computer to see if the error still occurs.
4. Use the Network Settings utility on each workstation and server to determine if your settings are correct.
5. Make sure the Network Interface Card (NIC) drivers are up to date.
6. Run the Network Test program overnight.

Local Installation

1. Reinstall the Tabs3 and PracticeMaster Software, including System Configuration. Corrupted EXE and DLL files can cause fatal errors. See KB Article R11257 - How to Reinstall Tabs3 and PracticeMaster Version 15 Software.
2. Try moving the software to another computer.
3. Consider optimizing your system performance by running hard drive utilities such as ScanDisk or Disk Defragmenter.

REFERENCES

• KB Article R10001 - Starting Tabs3 Generates Fatal Error
• KB Article R10102 - How the Reindex Data Files Program Affects Your Data Files
• KB Article R11367 - How to Reinstall Tabs3 and PracticeMaster Version 16 Software
• KB Article R11257 - How to Reinstall Tabs3 and PracticeMaster Version 15 Software
• KB Article R11010 - How to Reinstall Version 14 & 12 Tabs3 and PracticeMaster Software
• KB Article R11309 - Network Settings Technical Information
• KB Article R11304 - All About Network Test
• KB Article R10044 - How to Interpret Fatal Error Messages

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