The information in this article applies to:
The following errors can occur while running the software installation program of the Tabs3 and PracticeMaster software.
Errors Encountered When Installing Versions 16, 15, 14, or 12
The software has not been installed correctly - ct827mul.dll is an old version.
The software has not been installed correctly - <filename.dll> is an old version.
Setup failed to launch installation engine: No Such Interface Supported.
Error Extracting Support Files" message when Installing the
Software
There are no
Tabs3 or PracticeMaster products in the "C:" folder. Please select another.
WinSFX Error: Unable to complete the installation process...
Unable to open output filename...
Copy of STIMAIN.DOT file failed...
These products must be updated to Version X before installing the Update.
Warning: Installing the software to <software path> is not recommended.
...or...
CAUSE: The program files in the directory are more recent than the program files on the CD that is being installed.
RESOLUTION: This message can occur with Version 15.2 systems where you are attempting to reinstall from a CD after you have updated the software from the Web site. This message was implemented in order to prevent users from installing Version 15.1 program files after their data files were already converted to Version 15.2. The following are possible resolutions to this error:
...or...
CAUSE: This error may be caused by the DLL file already installed on the hard drive having a more current date than the date of the DLL file being installed. We have seen this occur with CT827MUL.DLL, CT827SNG.DLL, CT827CLS.DLL, and CT827CLT.DLL.
SOLUTION: Navigate to the Current Working Directory and rename the DLL file on the hard drive and reinstall. For example, if the file in question is CT827MUL.DLL, rename it to CT827MUL.DLLOLD and then reinstall.
The Component File Transfer and Component Transfer errors are similar error messages, as are the steps for troubleshooting them.
These errors can be reported if anything goes wrong when copying files, such as a network connection dropping, a file is in use and cannot be overwritten, inadequate rights, hardware problems, or any other reason that the file cannot be copied correctly.
Any one of the following may be the cause of a Component File Transfer error or Component Transfer error.
A CRC error is a specific kind of Component File Transfer error that usually indicates that the file is corrupt. (Technical Note: CRC stands for Cyclical Redundancy Check, which is a technique employed to ensure that the data transferred matches the source data.)
The following is an example of a CRC error message:
CRC error: The file <path and filename> doesn't match the file in the setup's .cab file. The medium from which you are running the setup may be corrupted; contact your software vendor.
Any one of the following may be the cause of a CRC error.
If you still receive the CRC error, please call Technical Support at (402) 419-2210.
If you still receive the CRC error, please call Technical Support at (402) 419-2210.
CAUSE: This is more than likely occurring because Version 15 was installed over the top of Version 14 and then the workstation installation was attempted before performing the conversion to Version 15. The data needs to be converted to Version 15 before Setup is run.
RESOLUTION: Start the Version 15 Conversion program (Start | Tabs3 & PracticeMaster | Version 15 Conversion). Once the conversion has completed, you can run Setup again and it will complete successfully. If this does not resolve the message, please contact Technical Support.
CAUSE: This is more than likely caused by insufficient permissions on the workstation to which you are installing.
RESOLUTION: Macrovision (InstallShield) is the third party software program that we use for our installation programs. You will need to have administrative permissions to run the InstallShield Professional 6.x setup program under this platform in order to install the required DLL files to the appropriate Windows folders. Make sure that you have the correct permissions. Once the correct permissions have been granted, reinstall the software on the workstation.
CAUSE: This is more than likely caused by another install starting but not closing properly.
RESOLUTION: Reboot the computer, and attempt to install again.
This message indicates that Tabs3 and PracticeMaster data was found in the installation folder, but no PracticeMaster program files were found. To avoid potential problems with your Tabs3 data, installation of PracticeMaster into that folder will not be allowed as long as this condition exists. For more information, please see KB Article R11028, "Presence of PracticeMaster Data Prevents Installation".
It is possible to receive the following error when installing Tabs3 or PracticeMaster Software on a Windows 2000 or Windows XP workstation:
Error Extracting Support files - Access Denied
CAUSE: This is caused by insufficient permissions on the workstation to which you are installing.
RESOLUTION: Macrovision (InstallShield) is the third party software program that we use for our installation programs. You will need to have administrative permissions to run the InstallShield Professional 6.x setup program under this platform in order to install the required DLL files to the appropriate Windows folders. Make sure that you have the correct permissions. Once the correct permissions have been granted, reinstall the software on the workstation.
If a user uses the Search feature to find the location of prior installation of the software and enters the drive to be searched without the backslash (i.e., C:), one of the following messages may be displayed:
There are no Tabs3 or PracticeMaster products in the "C:" folder. Please select another.
There was no prior installation of Tabs3 and PracticeMaster software found in the "C:" folder. Please select another.
RESOLUTION: The drive specified must be followed by a backslash (i.e., C:\) or the subdirectories will not be searched. Enter a backslash after the drive specified in the Path field.
If the user attempts to install the software to the same location as an existing Trial Software installation, this message will be displayed.
RESOLUTION: Install the full-user version of the Tabs3 and PracticeMaster Software to a separate directory. Then, make a backup of the data files in the trial version and the full-user version using the built-in "Back Up Data Files" program. (Note: Making a backup in the full-user version creates the BACKUP folder in the current working directory.) Using Windows Explorer, transfer the STBACK.ARQ file from the trial version backup folder (i.e., the \EVAL\BACKUP folder) to the BACKUP folder under the current working directory with the full-user version. Then in the full-user version, use the "Restore Data Files" program in Tabs3 to restore the data to its new location.
If the user attempts to install the software to a Mapped Root Drive (i.e., F:) and the drive is mapped to \\<server name>\<dir tree>; the following error message will be displayed:
The path entered is not valid. Please enter another destination path.
RESOLUTION: The Mapped Root Drive you specify must contain a backslash (i.e., "F:\"). For example, when prompted to specify the directory where you would like to install the software, type the drive letter followed by the backslash (i.e., "F:\") instead of just the drive letter (i.e., "F:").
If the user attempts to install the software on a workstation where the TEMP directory environment variable is set to only a drive letter (i.e., TEMP = C:), then the following error message will be displayed:
WinSFX Error: Unable to complete the installation process.
Invalid-format TEMP directory
environment variable "C:". The directory should have both a drive and a path.
RESOLUTION: Set the TEMP environment variable to include the drive and path (i.e. TEMP=C:\WINDOWS\TEMP). You can use the following steps to check the workstation's environment variable:
If the user attempts to install the software while the program or a file is in use, then the following error message will be displayed:
Unable to open output filename: <filename>
Operating System Error Message. The process cannot access the file because it is being
used by another process.
RESOLUTION: Close all Windows programs that were active or in use at the time of installation and reinstall the software.
When installing PracticeMaster, the following message may be received when attempting to install the Document Template Files to the workstation:
Copy of STIMAIN.DOT file failed with code: -2147024864. Message: The process cannot access the file because it is being used by another process.
CAUSE: When installing PracticeMaster or running the SETUP.EXE program from a workstation and you have PracticeMaster installed, you will be prompted to specify the locations for the Word Startup and User Template directories. If Microsoft Word is open when the installation process attempts to install the required template files in these directories, the above error will occur. This error occurs because the STIMAIN.DOT file cannot be copied from the program directory to the specified Word Startup directory.
RESOLUTION: Close Microsoft Word and run the installation program again (or run the SETUP.EXE program again--whichever you were performing when you received the error). Alternatively, you can manually copy STIMAIN.DOT from the program directory and paste it into the Word Startup directory.
Note: To determine the Word Startup directory:
After reinstalling the Tabs3 and PracticeMaster programs, the following message may be received when attempting to launch the programs from the workstation:
Missing Shortcut
CAUSE: When installing the Version software, temporary files are placed in the program directory. Following the conversion, these files replace the executables for the program. However, in certain circumstances, the old program executables will be deleted and the new files are not renamed. This only occurs when reinstalling the software after the conversion program has been run.
RESOLUTION: Perform the following steps:
Note: For Version 14.1 and prior, repeat these instructions for each program that is installed. For example, if your firm has Tabs3 and General Ledger, you would download the Tabs3 Billing Software, Tabs3 General Ledger, and System Configuration files.
When running the SETUP.EXE program to install Tabs3 onto a workstation, the following message may be received:
You are attempting to run the Setup for the STI Shortcuts before the Version 16 Conversion program has been run. Please run the Version 16 Conversion program before attempting to run the Setup for the STI Shortcuts.
CAUSE: This message indicates that files exist in the program directory that have not been converted to Version 15. This can occur if the Conversion program does not complete successfully, or if files from an older version are present in the same directory as your Version 16 programs.
RESOLUTION: If you receive the above message, start the Version 16 Conversion program and follow the on-screen instructions to complete the conversion process. If you have already converted the software and are receiving this message, please contact your local reseller or our Technical Support for assistance. Technical Support can be reached at (402) 419-2210 and is available Monday through Friday from 8:00 am to 5:00 pm CST.
CAUSE: Starting with Version 14.2, any combined update (i.e., a single downloaded EXE which can update multiple programs) can generate a message similar to the following:
The following Tabs3 / PracticeMaster products are not on Version 14:Tabs3 Version 12.2These products must be updated to Version 14 before installing the Version 14.2 Update. You must go back and select a different folder, or cancel the update.
This message indicates that the specified program(s) (e.g., Tabs3 Version 12.2) is not on the correct version to receive the update being installed, but is present in the program directory.
RESOLUTION: In order to successfully install the update, the specified program(s) must be updated to the correct version, uninstalled from the program directory, or separated. Instructions for all of these procedures are listed in KB Article R11108, "Some Programs Not on Maintenance When Updating."
CAUSE: When installing updates to Tabs3 and PracticeMaster programs, if programs not included in the update are detected, a message similar to the following will be displayed:
The following programs have been detected but have either not been selected to be included with this installation, or they are not included on the CD. Since all programs in the specified Installation Location must be the same version, the installation cannot continue.
This message indicates that the specified program(s) were not selected to be updated, or are not included on the update being installed, but are present in the program directory.
RESOLUTION: Verify that all programs are selected to update. If the specified program(s) is not included in the list of programs available, it must be updated to the correct version, uninstalled from the program directory, or separated. Instructions for for all of these procedures are listed in KB Article R11108, "Some Programs Not on Maintenance When Updating."
CAUSE: When installing Tabs3 and PracticeMaster programs, if programs are selected to install to a Windows protected folder, a message similar to the following will be displayed:
Warning: Installing the software to "C:\Program Files\Tabs3" is not recommended. Elevated access rights may be required to run the programs in the specified installation location.
This message indicates that the Tabs3 and PracticeMaster programs were selected to be installed to a Windows protected folder, such as the "Program Files" or "Program Files (x86)" folders.
RESOLUTION: Press Cancel and enter a new file path. It is recommended that Tabs3 and PracticeMaster be installed to the default location of "C:\TABS3" on the file server.
Note that this restriction only affects the installation of program and data files on the file server. The workstation setup defaults to "C:\PROGRAM FILES\TABS3", and it is recommend to use this default when setting up each workstation.
CAUSE: When installing Tabs3 and PracticeMaster programs, if a product is detected in the installation directory that is not present on the CD, a message similar to the following will be displayed:
The following programs have been detected but have either not been selected to be included with the installation, or they are not included on the CD. Since all programs in <software path> must be the same version, the installation cannot continue.
This message indicates that the specified program(s) were not selected to be updated, or are not included on the update being installed, but are present in the program directory.
RESOLUTION: Verify that all programs are selected to update. If the specified program(s) is not included in the list of programs available, it must be updated to the correct version, uninstalled from the program directory, or separated. Instructions for for all of these procedures are listed in KB Article R11108, "Some Programs Not on Maintenance When Updating."
CAUSE: When installing Tabs3 and PracticeMaster programs, if an exclamation point is found in the path of the specified target directory, the following message will be displayed:
Path cannot contain an exclamation point. Please enter a valid path.
As of Version 16, exclamation points in the path of the current working directory will cause an error when launching any Tabs3 and PracticeMaster program.
RESOLUTION: Remove the exclamation point from the path of the current working directory. Once you have corrected the issue, you will most likely need to enable file sharing for the current working directory again, then remap the drive and run SETUP.EXE again from each workstation.
Note: The exclamation point can be anywhere in the path of the current working directory. For example, the folder containing the Tabs3 and PracticeMaster programs could have the exclamation point in the name (C:\Tabs3!), or it could be inside a folder with the exclamation point in the name (C:\Servers!\Tabs3) in which case it might be simpler to move the Tabs3 folder to a new location on the server.
CSV Note: Moving or renaming the current working directory requires additional steps for CSV servers. KB Article R11227, "Moving CSV Software from One Computer to Another", includes these additional steps.
CAUSE: Installing the Tabs3 and PracticeMaster Software using a computer with an unsupported operating system will result in one of the following errors:
This computer is running an unsupported operating system. The Tabs3/PracticeMaster Software requires Windows XP or newer. This installation will be aborted. ...or... This computer is not running a recognized operating system. The Tabs3/PracticeMaster Software requires Windows XP or newer. This installation will be aborted.
RESOLUTION: Tabs3 and PracticeMaster can only be installed on supported operating systems. See KB Article R11382, "Unsupported Operating System Errors" for additional information on these errors, and KB Article R11377, "Tabs3 and PracticeMaster Software System Requirements" for a more detailed explanation of the Version 16 system requirements.
CAUSE: This message indicates that a file is currently in use and cannot be moved.
RESOLUTION: When updating the software, all Tabs3 and PracticeMaster files must be closed. See KB Article R10028, "How to Check for Open Files on Windows" or R10181, "How to Check for Open Files on Novell NetWare" for additional information on checking for open files.
Note: If the file name listed is "PMLINKOL.DLL", this indicates that Microsoft Outlook is open and must be closed before the conversion can proceed. Microsoft Outlook may also need to be closed on any workstations that access the Tabs3 and PracticeMaster software directly from the server rather than using a local installation.
Other error messages or problems that can be encountered while installing Tabs3 and PracticeMaster software can be found in:
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