Starting Tabs3 Generates Fatal Error

Last reviewed: 07/28/2011
Article ID: R10001

The information in this article applies to:

Tabs3 Version 16, 15, 14, & 12
PracticeMaster Version 16, 15, 14, & 12

SUMMARY

It is possible that a damaged file will prevent the software from displaying the main program window. Errors such as 1310-x-14-0 or 1400-x-160-0 can prevent access.

MORE INFORMATION

Normally, when Tabs3 and PracticeMaster encounters an error opening or using a file, the program is shut down. Tabs3 and PracticeMaster open only a few files prior to displaying the main program window. These files are:

T3EMPL.DAT/CMEMPL.DAT - Timekeeper file - to check for number of Timekeepers
T3MACRO.DAT/CMMACRO.DAT - Text macro file - to load text macros
T3CLIENT.DAT/CMCLIENT.DAT - Client file - if necessary, to obtain a last used Client ID

If an error is encountered opening the timekeeper or text macro file, an error message is displayed but the program allows the user to continue. If an error is encountered opening the client file, the program is shut down. Also, if opening the file is successful but there is an error reading the file, the program cannot continue to the main program window and is shut down.

RESOLUTION

One or more files are damaged. The user should restore from a good backup. As an alternative, the user may be able to resolve the problem by doing the following without having to restore from a backup:

If the error is with the client file (T3CLIENT or CMCLIENT):

Make a temporary backup.
Move the specified file pair (both the .DAT and .IDX files) to a temporary directory.
Start the program where the error occurred (Tabs3 or PracticeMaster).
While the software is running, move the client files back to the data directory.
Run Reindex Data Files for the client file.
Run Data File Integrity Check and resolve any additional errors.

If the error is with the timekeeper file (T3EMPL or CMEMPL) or text macro file (T3MACRO or CMMACRO):

Make a temporary backup.
Move the associated .IDX file to a temporary directory.
Start the program where the error occurred (Tabs3 or PracticeMaster).
Proceed past the error message.
Run Reindex Data Files for the associated file.
Run Data File Integrity Check and resolve any additional errors.

References

KB Article R11042 - Entry Point Not Found / Error Starting Program

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